Marketplace Operations Associate/Lead

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 3M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Google, and Circle K. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace. We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we’re only getting started.

Our mission is to build the world’s leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility.

• Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone.

• Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere.

• Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman).

• Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond.

Mission: What we do and why we need you

The mission of the BizOps team is to design, build, execute, and optimize end-to-end initiatives that move the needle for our business combining data-driven thinking with a pragmatic first principles approach. Initiatives could include launching and expanding new customers, developing ways to increase shift rates and worker quality, improving the worker experience to increase retention and lifetime value, or designing mechanisms to identify, attract, hire, and sustain the best talent in the world across functions.

This role is based in New York City (HQ) with typically 3+ days per week in the office. 

Outcomes: What problems you will solve

Your role will evolve but some of your early responsibilities will include;

• Deal Fulfillment: You will own end to end deal fulfillment of some of our largest and most important customers. This involves everything from assessing our partner capacity across each geography to understand our ability to fill shifts, to leveraging marketplace utilization tools - like dispatch and incentives - to ensure 100% shift fulfillment.

• Analytics + ROI Optimization: You will own analytics for each of your deals to ensure 100% shift fulfillment, identify opportunities for process improvement across the value chain, and own constant improvement on ROI and cost efficiency to deliver 100% fulfillment with efficient spend.

• Cross-functional collaborations: You will work as a key liaison between product, revenue, and partner growth teams. You will work with product to continue iterating on operator tools that deliver the best fulfillment, parter growth to ensure sufficient capacity across regions to enable shift fill, and our revenue teams to ensure the best outcomes for our customers.

Competencies: Who you are

Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you’ll need:

• Analytically-minded: You have 3-5+ years experience in an analytical role (e.g. bizops, strategy, consulting, investment banking, private equity, venture capital), and ideally in startups. We hire a range of experience levels for our team.  

• Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete.

• Highly organized: You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.

• Influence: You effectively partner with others to get things done even without formal authority.

• Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision-making.

• Technical skills