Senior Data Analyst

About Us

At Hiya we are on a mission to secure the voice call with trust, identity, and intelligence. We’re protecting everyday people from spam and fraud calls, connecting businesses with their customers, and helping mobile carriers secure their networks for all.  In early 2016, we brought Hiya Protect to market through Samsung Smart Call, AT&T Call Protect (now Active Armor) the first-ever network-based spam solution, and the Hiya consumer app for iOS & Android. Three years later in 2019, we brought Hiya Connect to market, a B2B branded call SaaS solution that enables companies to connect to the consumers they are trying to reach. The combination of Protect, Connect, and the Hiya app has resulted in the world’s largest Voice Security Platform with over 450M users.

About the Position

The Senior Data Analyst is an individual contributor position responsible for collecting, analyzing, and interpreting data to both improve and demonstrate the performance of Hiya’s security and protection products. The Senior Data Analyst drives improvement both at the high level, with project management duties related to the flow and processing of data, but also at a low level creating high quality robust dashboards.  As a Senior Data Analyst you will strive to become a subject matter expert in the products you are working on and potentially participate in customer meetings.

The ideal candidate will be comfortable with some project management duties related to data. This may include things like sourcing data, managing competitive tests, and collecting dashboard requirements from other teams. 

This employee works with a team of product managers, solutions architects, scientists, engineers and other analysts whose mission is to provide the best system for identifying spam and fraud activity on telecom networks across the globe.

We’re excited about you because you’re the kind of person that thinks at a systems level. When you have a task before you, you seek to understand the conditions that led to it as you design your solution. You are organized and able to push to completion activities and involve not only your individual activities but also external data vendors and processors. You’re a lifelong learner and a mentor, equally happy to learn from your colleagues as you are to share knowledge with them.

You have a special skill in using data in order to tell a story to others, either externally or within the company. You reach beyond the charts and numbers to understand the real implications of what you find. You’re able to be guided by your analysis to find valuable new threads to pursue, either to get a more complete picture or to find unique perspectives in the research. And once fully pursued, you can use this knowledge to tell the story to others, building a simple and non-technical narrative to explain what you’ve found.

What You’ll Do

• Manage and maintain pipelines and processes of data within Hiya, from sourcing to ingestion to analysis
• Regularly work with BD, Sales, and Marketing to help them find stories within our data that furthers their own objectives
• Frequently work with the Data Science team to explore new theories about voice call traffic worldwide
• Develop and maintain production-quality dashboards able to be used internally and externally as tools to assist others in their own analyses
• Conduct various tests on service performance, and write documentation to summarize those results

Qualities that will make you successful: 

• Excellent communication skills and the ability to simplify complex concepts
• Strong SQL analytical skills
• Familiarity with python / R or equivalent for automation
• Strong experience with BI platforms including Sigma, and Tableau
• Familiarity with big data analytics systems like Databricks
• Familiarity with workflow management systems like Airflow
• Well-practiced ability to timebox your own work; you intuitively know which threads to pursue, and how far to pursue them in your research
• Self-driven curiosity to understand the data (and the implications behind it)

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. 

You will have a fast start if you have experience:

• Working in AWS Databricks workbooks and building dashboards
• Developing advanced SQL queries including window functions
• Optimizin