Head of Patient Services & Solutions

Become a member of the BioNTech Family!

BioNTech is a Nasdaq listed Germany-based global biotechnology commercial stage company with U.S. offices in Cambridge, MA and Gaithersburg, MD, that focuses on developing cancer therapeutics, including individualized immunotherapy, as well as vaccines for infectious diseases, including COVID-19. The company's oncology pipeline contains several classes of drugs, including mRNA-based drugs to encode antigens, neoantigens, cytokines, and antibodies; cell therapies; bispecific antibodies; antibody conjugates, and small-molecule immunomodulators. BioNTech is partnered with several large pharmaceutical companies, including Roche,, Pfizer, , and Genmab. Comirnaty (COVID-19 vaccine) is its first commercialized product.

 

Position Location: New Jersey

 

 

Head of Patient Services & Solutions

 

Position Summary - Lead product and program strategy in support of patient access to achieve portfolio objectives. Design and lead patient support program and services (onboarding, co-pay, adherence, hub operations and external landscape monitoring etc.) Optimizing patient flow and removing frictions throughout the entire patient journey, from diagnosis to treatment and beyond, to enhance overall patient experience and improve treatment outcomes.

 

What you have to offer. 

 

• Demonstrated commitment to putting patients first and developing innovative solutions to meet patients’ needs

• Expertise in streamlining patient pathways and optimizing patient flow from diagnosis to treatment initiation and follow up, ensuring seamless transitions between healthcare settings and minimizing delays or bottlenecks

• Proven track record in identifying and addressing friction points in the treatment journey, such as administrative burdens, access barriers, communication gaps, through innovative solutions and process improvement  

• Extensive knowledge and experience in the US healthcare market, including reimbursement landscape, patient access challenges, and regulatory requirements, to drive effective patient service strategies.  

• Proven ability to provide strategic leadership and direction for patient services and solutions initiatives, aligning with overall business objectives and driving measurable impact on patient outcomes and satisfaction.

• Experience in designing and implementing patient support programs, including financial assistance, reimbursement support, education and adherence programs, tailored to the needs of patients.

• Familiarity with digital health technologies and patient engagement platforms to enhance the delivery of patient services and solutions, improve communication, and streamline access to care

 

Requirements:

• Bachelor’s degree required with 15 plus years of patient support experience in pharmaceutical industry.

• Strong business acumen. Deep knowledge of local pharmaceutical market, regulations, and practices.

• Strong collaboration skills to work across functional areas, including operations, regulatory affairs, IT, medical, legal and marketing, to identify and implement friction reduction strategies that enhance overall patient experience

• Proficiency in leveraging data analytics and patient feedback to identify areas of improvement, measure the impact of interventions on patient satisfaction and outcomes

• Thorough understanding of regulatory requirements and compliance standards governing patient support services, ensuring adherence to privacy regulations, patient rights and industry guidelines.

• Commitment to continuous improvement and innovation in patient support programs, with a focus on staying ahead of evolving patient needs, market trends and regulatory requirements

• Demonstrated leadership skills in mobilizing cross functional teams and fostering a culture of collaboration, innovation and accountability.

• Excellent communication and change management skills in to garner support from stakeholders, and drive successful implementation across the organization

• Implementation of metrics and key performance indicators to monitor the effectiveness of initiatives throughout treatment journey, track progress over time, and make data driven decisions to further optimize patient flow and support

• Ability to manage projects and changing priorities, multitask, and meet aggressive deadlines in a fast-paced environment.

 

Preferred Requirements: MBA

Benefits for you:
 

BioNTech US is committed to employee wellbeing and offers best-in-class benefi