Head of Revenue Cycle Management

Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Working on the Finance Department

We are looking for a highly skilled Head of RCM to oversee the entire revenue cycle process, including order delivery, coding, claims processing, client invoicing, collections, and payment posting. This role ensures that all revenue-related functions are executed with precision, efficiency, and in full compliance with healthcare regulations and payer/client requirements.

A quick heads up: This role is intended to be full-time, but we’ll be starting with a short-term contract as a first step. During this period, benefits won’t be available. We're looking for someone who's ready to jump in now (not balancing other work) and excited about committing to something longer term.

What You’ll Get to Do

• Oversee and manage day-to-day RCM operations, including billing, collections, and accounts receivable.

• Monitor key performance indicators (KPIs) to evaluate performance and implement strategies for optimization.

• Ensure the timely and accurate submission of insurance claims and related records.

• Collaborate with Fulfillment, Sales, and Operations teams to ensure accurate charge capture and proper documentation.

• Conduct regular audits of billing and coding practices to ensure compliance with federal, state, and payer-specific regulations.

• Resolve complex billing and reimbursement issues, including denials, appeals, and payment discrepancies.

• Develop and implement policies and procedures to streamline workflows and improve efficiency.

• Prepare and present financial and operational reports to senior leadership.

What You’ll Bring to the Team

• Bachelor’s degree in Finance, Healthcare Administration, Business, or a related field; relevant certifications (e.g., CRCR, CPC) preferred.

• 10+ years in Finance, with at least 5 years focused on RCM.

• Experience in RCM within Healthcare required; Ecommerce or Food Delivery/Logistics is a plus.

• Proven knowledge in insurance claims covering areas such as coding, billing, and claims processing, with experience managing a diverse range of payer types (e.g., government, commercial).

• Strong understanding of healthcare regulations (e.g., HIPAA, CMS guidelines, payer-specific rules) and compliance requirements.

• Exceptional analytical skills, with advanced proficiency in Excel or Google Sheets; SQL fluency strongly preferred.

• Advanced proficiency in RCM softwares and financial systems.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy (Full-time Employees)

The compensation range listed represents the total cash value, which includes a combination of base salary and an annual bonus or variable compensation. This range does not account for equity, which is included in the overall compensation package.

Compensation estimates are b