Eligibility Specialist Associate

Job Posting Closes at 11:59PM on:

06/03/25

Division:

Community Assistance Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County invites you to apply for an Eligibility Specialist Associate. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with.   
  
The Eligibility Specialist Associate provides an advanced level of customer services and support to Human Services staff and clients. 

SCHEDULE:

The position is hybrid, with an in-office and a remote work component allowed based on business needs. The schedule is flexible: starting at 4, 10-hour days with the option to shift to 5, 8-hour days.  

COMPENSATION:

Hiring Range: $21.00 – $22.00 USD Hourly

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click here for our Total Rewards summary.  

Please note that this is not a case management position.  

ESSENTIAL DUTIES:

The Eligibility Specialist Associate is responsible for: 

• Review of applications for completeness, data entry into complex computer program (CBMS) and a workflow management system to initiate application and start renewals in preparation for Eligibility Specialist.  
• Triage incoming work to appropriate individuals for processing and be responsible for scanning incoming work and uploading documents into our workflow management system.   
• Research case files on audit list, locate case files, review for information required, copy case files and communicate with staff in numerous areas to assist in file location and preparation. 
• Work processing returned mail requiring research in complex computer systems, outbound calls, and data entry. 
• You may also be the first point of contact in the lobby which will include; co-managing overall lobby workflows, ensuring appropriate documents are available to the public, making referrals to appropriate services and assistance available in the agency and community; alerting staff of walk-in customer requests for face to face contacts, answering general questions, providing documents, guiding customers to appropriate kiosks & information windows, identifying and reporting medical accommodations or needed translation services for customers to designated supervisor, and assisting customers with applying on line, scheduling program interviews, checking in for appointments and other general lobby navigation and tasks. 
• This is a fast-paced, high-volume position that will require exceptional attention to detail and a great ability to multitask. As well as working closely with a team where communication and organizational skills are essential.  
• Other duties as assigned.   

  

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. 

Minimum Qualifications:

• High School Diploma, GED or equivalent certificate required.

Preferred Knowledge, Skills and Abilities:

• Minimum of one year’s work experience in a high-volume, administrative environment.   
• CBMS experience or ability to navigate complex computer systems and databases is strongly preferred.  
• Experience working in a role where accuracy is extremely important.   

Skills, attributes, and that would lead to success in this role include:  

• Ability to use critical thinking and strong attention to details. High organization and prioritization skills - ability to be able to complete a task after an interruption.  
• Ability to apply knowledge learned and retained thro