Location:

Low Country Cancer Care

Pay Range:

$15.83 - $26.38

Practice: Low County Cancer Care

Locations: Savannah, Pooler, Statesboro, Hinesville and Bluffton

Schedule: Full Time, Monday-Friday, 7:30a-4:30p

Please note this is an FLOAT position offering a $1 differential.

Why Choose Us?

• Work-Life Balance: Enjoy a consistent schedule. NO nights, NO weekends, and NO major holidays, giving you more time for what matters most!

• Competitive Pay: We offer a generous salary along with a comprehensive PTO package, 6 paid holidays, and 2 "Floater" holidays to enjoy. Salary is determined based on years of experience and internal equity.

• Comprehensive Benefits: A full benefits package to ensure you and your loved ones are covered. Benefits begin on the first of the month following sixty days of employment.

• Tuition Reimbursement: We support your personal and professional growth with tuition reimbursement programs.

• 401K Matching: Secure your future with our 401K matching contributions.

• AON's WellBeing Program: We care about your overall well-being, offering resources through AON's WellBeing program to promote a healthy work-life balance.

Position Summary: 

The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office.   

Key Performance Areas:  

Create and maintain patient charts within the EMR and billing systems for New and Hospital Consult Patients. Accurately record and communicate Hospital Consults to the appropriate physician. Responsible for all physician requests regarding schedule changes, patient appointments, etc. including maintaining all future schedules to adhere to physician preferences such as max number of patients, gaps between patients, canceling appointments etc. and fix any problems in advance.  Responsible to work with physicians to assign new patients to appropriate clinician per office policy, if applicable. Keeps records of physician assignments, dates, and diagnoses, if applicable. Accurately and promptly check-in patients per clinic policy, collect and document payments, and verify demographic information is up to date.  Collect or scan patient identification, patient chart photo and insurance cards. Prepare and work reports in accordance with AON and clinic protocols to ensure all patient care is accurate and timely. Schedule patient appointments including follow-ups, treatments, referrals, and outside testing ordered by the physician and provide to the patient in accordance with clinic policy. Prepare the clinic daily close deposit and documents. Balance the Cash drawer if applicable. Distribute documents to appropriate departments. Maintain E-Fax servers and distribute appropriately and/or accurately enter to patient chart as required. Fax or mail records requested by patients or outside physicians. Requests missing information for future appointments from facility or provider and has them faxed to the clinic then files record in chart.

Check-in Station (if applicable)

Check sign-in list as patients arrive for appointments.  Promptly note patient’s arrival in EMR system and note the patient’s location to notify appropriate staff of patient’s arrival.  Verify the patient’s identity according to AONS’ Patient I.D. policy and either affixes the patient’s name label on the patient’s shoulder or hands the patient the label and ensures that he/she affixes the label on their shoulder area. Collect patient co-pays at time of sign-in and print or write a receipt and give to the patient.  Notify Financial Counselor if patient is unable to make payment.  Receipts are written or printed and given to patient.  Post all payments in computer.  Log payment on A/R sheets. Copy insurance cards and picture I.D. of all new patients.  Be sure patient completes medical history forms and notify Financial Counselor of the arrival of the patient as needed. Verify information on the patient’s demographic sheet.  Have patient initial and date every 30 days and in January of every year. Answer telephone promptly and route calls or take messages as appropriate.  Relay messages to the doctor on rounds. Responsible for taking phones off the answering service promptly at 9:00 a.m. and for switching calls to answering service at 5:00 p.m.   Retrieve messages left wit