Product Operations Manager

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview:

As Product Operations Manager, you aid the construction of a Voice of Customer strategy to facilitate feedback from our Pros.  You have excellent communication, building trust with our Pros and Product Managers to ensure our tools are most effective for our customers.  You are responsible for promoting next-level alignment and improving our working strategy. You work closely with our Product and Engineering leaders and cross-functional leaders to ensure business alignment. 

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Build a Voice of Customer strategy that helps facilitate feedback from our Pros and instills trust with Pros and Product Managers
• Synthesize feedback from many sources and utilize data to provide digestible insights to help our Product Managers
• Highlight cross-functional dependencies, create roadmaps, and ensure all of our globally distributed Product teams work cohesively
• Drive cross-functional teams to ensure alignment of strategy execution and lead collaboration with key stakeholders across all functions for efficient product delivery
• Develop key metrics to consistently measure our Product Teams across the organizations
• Partner with Product Managers and Product Directors to enhance the process of building high quality products and features to delight our Pros

 

Qualifications: 

• 3 years experience in product management, strategy consulting, or building Voice of the Customer programs
• Experience in operations and process optimization
• Ability to develop Voice of Customer programs, operationalize Product to customer interviews, and to aggregate requests from our customers and across the business to develop qualitative insights for Product Managers
• What will help you succeed in this role:
• Strong communication skills and the ability to foster relationships with cross-functional teams
• Strong affinity for product and operations
• Invent and build enabling processes, with the persuasion and emotional intelligence to implement across multiple teams
• Excellent organizational and project management skills 
• Experience in product operations
• Deep understanding of Product Management
• Experience in highly metrics-driven product organization
• Experience in building Voice of Customer programs
• Strong Customer empathy

 

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/ex