CRM Manager Sales/Service Senior

<p>You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Körber.</p> <p> </p> <p><strong>Your role</strong><br/>• Build-up, align and execute the Sales and Service CRM strategy for Körber Group across our organizations<br/>• Run hands-on project management with our internal business and IT CRM community as well as external partners<br/>• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management<br/>• Drive CRM user adoption and enable users globally<br/>• Promote benefits of CRM within the organization<br/>• Takeover end-to-end ownership for CRM-related workstreams, focused on Sales an Service within Salesforce platform tech stack<br/>• Drive clear functional specification setting for user stories / use cases<br/>• Define product owner visions setting and aligning CRM enhancement roadmaps with divisions</p> <p> </p> <p><strong>Your profile</strong><br/>• Bachelor or masters degree<br/>• 2-5 years of relevant experience in Sales or Service cloud technology projects or equivalent CRM setup<br/>• Fast-paced corporate set up and / or IT / strategy consulting background preferential<br/>• Experience in sales/service functions preferred (project, strategic, operative)<br/>• Proficiency in CRM, preferably Salesforce Sales/Service Cloud or similar adjacent technologies a plus<br/>• Proven learning journey track record a plus, e.g. Salesforce / similar certification / training proof (Salesforce trailhead)<br/>• High target/ result-driven personality with a high level of commitment and personal initiative<br/>• Ability to work and succeed in projects with colleagues of different hierarchies through strong communicative and people skills in a matrix organization<br/>• Team player with hands-on mentality who likes to work in an agile way<br/>• Fluency in English in both verbal and written communication</p><p> </p> <p> </p> <p>Recruitment Team<br/>For questions please contact us via Koerbercampusporto.recruitment@koerber.com<br/>Please apply exclusively via the “Apply now” button. </p> <p>We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.</p>