Power the Digital World with Us – Senior Data Center Technician

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Equinix is the world’s leading digital infrastructure company, operating 270+ data centers across six continents. We provide secure, reliable, and sustainable interconnection services that power the digital economy.

 

Our business is built on high security, high availability (99.9999%), and a commitment to operational excellence. As the industry experiences unprecedented growth, we continue to deliver simple, sustainable, and secure solutions for our customers worldwide.

 

At Equinix, we care about our people. Our comprehensive benefits include:

• Competitive health and wellness programs

• Employee Stock Purchase Plan

• Career development and growth opportunities

• Fun, wellbeing, and charity events

 

Advance Your Career Quickly – Positions Open Across the Globe

Joining Equinix means joining a global network of opportunities. Whether you want to grow into leadership roles or specialize in advanced technical areas, we provide the platform for your success.

 

What We’re Looking For

We’re seeking a Senior Data Center Technician who can lead by example, mentor junior team members, and ensure operational excellence.

 

Key Skills & Experience

• Strong experience in data center operations

• Proven ability to prioritize tasks, manage escalations, and lead a team during critical situations

• Hands-on experience with data center buildouts, equipment assembly, and installation

• Knowledge of connectivity technologies, especially fiber optics, structured cabling, and cross-connects

• Experience using Fluke testers or similar tools for cable and fiber testing

• Solid understanding of IT systems, hardware troubleshooting, and network basics

• Familiarity with Change, Incident, and Escalation Management processes

• Ability to work in a shift-based environment, including on-call rotation and after-hours support

• Excellent time management, organizational, and communication skills

• Knowledge of critical infrastructure (power and cooling systems) is a plus, but not mandatory

 

Responsibilities

Hands-on Customer Support

• Handle customer installations and troubleshooting, including fiber cross-connects and testing

• Provide customer support, including but not limited to logistics coordination and security coverage

• Perform advanced diagnostics and repairs on hardware and network equipment

• Manage internal and external tickets (including Smart Hands requests) in line with SLAs

 

Leadership & Operational Excellence

• Lead escalations for incidents, coordinating resolution efforts across teams

• Mentor and train peers, promoting best practices and ensuring operational discipline

• Deliver clear shift handovers and comprehensive operational status reports

• Drive continuous improvement initiatives to enhance processes and operational excellence

• Develop documentation and operational processes to standardize best practices

 

Additional Responsibilities

• Monitor infrastructure alarms (power, cooling, temperature, humidity) to maintain stable operations

• Oversee contractors, ensuring compliance with safety, cleanli