Senior Warranty Transformation Consultant – Dealer Process

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Senior Warranty Transformation Consultant, you’ll have a unique opportunity to be part of a team that aims to take Caterpillar and dealer warranty operations to a whole new level through operational and platform transformation. You’ll work closely with development teams within Caterpillar IT and Cat Digital to develop test scripts, execute test plans, work with users internally and externally to complete User Acceptance Testing (UAT) for new processes and modernized system changes. 

When it comes to releasing new operational processes and access to the new platform, you’ll lead the learning and adoption phase of the program. You’ll develop training plans, materials, and lead user adoption. You’ll partner with the overall team and development teams to capture system changes needed, refine through needs through design and solutioning phases, and then manage testing cycles. You’ll also measure the business impact of the transformation program, capture user feedback, and prioritize enhancement ideas.

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 10%
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Be the process owner for Dealer business partner warranty data and/or processes

•  Define critical business requirements and projected business value

• Own the development and implementation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and analytical needs

• Define baseline and to-be value measurement plans that have increased efficiency and simplicity at their core.

• Lead learning and adoption phase with Dealers

• Own development, execution of testing plans and work with users to gather their input on newly developed features and capabilities

• Leverage Digital NPI processes and tools to complete development and deployment processes

What You Will Have (Basic Requirements):

• Education Requirement: Bachelor’s degree (preferably in a Business concentration) OR 5+ years of relevant work experience

• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

• Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

• Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

• Analyt