Winter 25/26: Front Desk Supervisor

Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Title: Front Desk Supervisor

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $2,172.50 to $2,330.77+ biweekly amount, actual pay will be adjusted based on experience.

• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts.  Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. 

Job Summary:

Supervise daily operations of front desk. Duties include (but not limited to) hiring and training of new personnel, scheduling, attending to and upholding superior guest service, coordinating efforts with other departments, and maintaining budget and Powdr standards. Days and hours will vary.

Essential Duties and Responsibilities:

• Performs all front desk clerk duties which include: guest check-in/out, handling guest billing problems, making reservations, overall use of Lodging Computer menus, correct information regarding guest activities, handling of all monies, and providing EXCEPTIONAL guest service.

• Addressing and resolving guest issues in a timely manner

• Trains new agents in front desk duties.

• Oversees bell staff in the absence of the bell captain

• Performs bell calls in the absence of a bellman

• Covers Night Audit when needed

• Owns the Zone at the front desk and surrounding building – which may entail cleaning, trash removal or snow shoveling on occasion.

• Promotes a “Sales Culture” at the front office by teaching upselling techniques for both check-ins and walk-ins. Also creates opportunities for product sales at the front desk.

• Delegates tasks to ensure that all duties are taken care of on each shift. Includes: group resumes, preparing for group arrivals and departures, posting, researching, organizing, etc.

• Keeps front desk supplies at par levels.

• Promotes team work, deals with employee and guest issues before referring them to manager.

• Passes on information to next shift to ensure a smooth transition.

• Verifies time cards and timelines of employees.

• Verifies accurate counts for all cash banks once per shift.

• Utilizes and completes Supervisor checklist.

• Communicates and coordinates efforts with other lodging departments.

• nsures that everyone on shift has a clean and presentable uniform and is properly groomed

• Performs all other job related duties as assigned.

• Attend group resume and pre-con meetings as a representative of the Front Desk

• Perform regular 1-1 meetings with direct reports to coach and provide feedback on their performance

• Address any employee issues as they arise, including corrective actions if necessary

• Assist with dispatching radio calls to other departments in a timely, professional manner

• Create and maintain strong interdepartmental relationships

• All other duties as assigned by the Front Desk Manager.

Administration Duties:

• Completing the daily tasks checklist on each shift in a timely manner.

Guest Service Duties:

• Lead by example by delivering excellent guest service and coaching the agents who report to you to do the same.

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for