Director, Digital Product Operations

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director, Digital Product Operations

What you will do

Let’s do this. Let’s change the world. In this vital role you will help establish, scale, and continuously improve Amgen’s Digital Product Operating Model (DPOM) across the enterprise. Reporting to the Executive Director, Product Management Hub, this leader will own the operating infrastructure that enables Amgen’s shift from projects to products, including the DPOM playbook, product management standards, enterprise tooling strategy, adoption measurement, and integration of product ways of working into core business, technology, finance, agile, and governance rhythms. This role will translate product management principles into practical, repeatable systems that teams across Amgen can understand and adopt. The Director will be accountable for creating and maintaining the DPOM playbook as a trusted enterprise resource; defining how product practices, decision rights, lifecycle standards, OKRs, roadmaps, portfolio planning, intake, documentation, and measurement work in practice; and embedding these practices into enterprise operating cadences. The role will also lead research and recommendations for digital tools that support DPOM, including tools for roadmapping, OKRs, portfolio planning, intake, product analytics, and documentation. This leader will evaluate options, align stakeholders, present recommendations to leadership, and drive adoption of selected tools across the enterprise.

Responsibilities:

Digital Product Operating Model and Playbook Ownership

• Own, evolve, and maintain Amgen’s DPOM playbook, including standards, lifecycle practices, operating rhythms, governance touchpoints, roles, decision rights, and ways of working.
• Translate enterprise product management principles into clear, practical, and scalable guidance for product teams, product groups, business functions, and enabling organizations.
• Partner with Product Management Hub leadership to continuously refine DPOM based on feedback, adoption patterns, maturity insights, and evolving enterprise needs.
• Create clarity on what good product management looks like, including outcome orientation, customer/user problem definition, roadmap quality, prioritization, OKRs, discovery, and value realization.

Product Operations, Tooling, and Enterprise Enablement

• Lead research, evaluation, and recommendation of enterprise tools that support DPOM, including roadmapping, OKRs, portfolio planning, intake, product analytics, and product documentation.
• Partner with business, technology, finance, governance, Agile Enablement, Enterprise Architecture, Change Management, and other enabling teams to define tooling needs and adoption requirements.
• Present clear, evidence-based tooling recommendations to senior leadership and lead adoption of selected tools across the enterprise.
• Establish scalable operating mechanisms that improve transparency, prioritization, planning, and value tracking.

DPOM Adoption, Measurement, and Maturity

• Own the enterprise measurement system for DPOM adoption, maturity, and effectiveness.
• Define metrics, maturity indicators, and reporting mechanisms that show how product ways of working are being adopted across product groups and business functions.
• Track adoption patterns, maturity progression, risks, and capability gaps, and provide data-informed recommendations to Product Management Hub leadership and senior stakeholders.
• Use measurement to drive continuous improvement of DPOM standards, playbooks, tooling, training, and adoption approach