Jobs and Careers

Veterinary Client Service Representative- Part-Time, CASE

United Statespart_timeVerifiedPosted 8 May 2026

💰 $42,000/yr($38,000/yr – $42,000/yr)

About the role

Client Service Representative- Part Time
Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are currently seeking a Client Service Representative to join our Client Services team!

General Overview:
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Location:

Boulder, CO

Schedule:

Part Time
- Tuesday & Wednesday
- 10am-8pm

Compensation:

$19 - $21 based on experience and skills assessment
- + $$ overnight differentials offered (+$4.50/hr for any hours between 7pm - 7am)

Duties & Responsibilities:

Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
Maintain coffee and supplies for client use
Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Qualifications: Knowledge, Skills, and Abilities:

Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.