Customer Experience Specialist

We are MOTODYNAMICS Group, and Movement is our Passion!

Our vision is to create a world of sustainable mobility without boundaries.

Through the iconic brands we represent – Yamaha, Porsche, Sixt – and our retail network Motodirect, we create emotions and transform lives through adventure, exploration, human connection.

We are looking for a Customer Experience Specialist, who shares our vision and is eager to be part of our growth journey.

You will be called to:

• Oversee Porsche's CRM system and ensure its effective use across all business areas by regularly monitoring user engagement and tailored training sessions
• Manage and maintain the CRM database, ensuring accurate tracking of all customer touchpoints within the system
• Plan, execute, and manage CRM initiatives throughout the customer journey by developing engaging campaign content, monitoring performance, analyzing outcomes, and reporting results. Stay updated on CRM trends, GDPR compliance, and marketing best practices to recommend strategies or tools to enhance customer experiences
• Oversee surveys to gather actionable feedback and assess customer satisfaction
• Provide data-driven insights to drive customer retention, acquisition, and satisfaction
• Analyze customer data to identify trends, enhance targeting, and optimize marketing campaigns
• Segment audiences based on behaviors, demographics, and other data to deliver personalized and impactful communications
• Design and implement a Customer Relations Strategy to deliver a premium customer and seamless experience at every touchpoint

Requirements

• Bachelors or Master’s degree in Business Administration, Marketing and/or Economics
• A minimum of 2 years' proven experience in a CRM and/or Marketing role
• Focus on creating exceptional customer experiences with a customer-centric approach
• Tech savvy with strong analytical and problem-solving skills
• Proficiency with the MS Office suite 
• Excellent command of the English language (both written and spoken)
• Passion for cars and the automotive industry
  

Benefits

• Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
• Make a difference in an Iconic Brand through your contribution
• Be part of an equal opportunity employer, who is committed in building and maintaining an inclusive working environment where you can be your true self

Want to thrive in a diverse and inclusive environment? Then, don’t miss the opportunity to move, evolve, transform with us!