Associate Product Manager

Associate Product Manager – Denver, CO
Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of driving product success, you apply user-center design practices to the creative process of ideating on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join Western Union’s Retail Product team as Associate Product Manager.

Western Union powers your pursuit
In this role you will work as a member of the Global Retail Product team.  You will ensure that Western Union has best-in-class retail solutions, which provides the best possible agent and customer experience, while achieving the success metrics. 

Role Responsibilities 

• Be experienced in both upstream product and service definition, and downstream product development and execution. 

• Generate product ideas that are focused on driving sales, acquiring new customers, retaining existing customers, building brand loyalty, and providing self-service tools to customers.  

• Assess opportunities by identifying ROI, define key performance indicators and partner with analytics team to measure success.  

• Understand product alternatives and work with multi-disciplined team to understand trade-offs and put value on alternatives.  You will define and document product requirements, features, and functionality.  

• Work with UI/UX teams to bring engaging user experiences to life.  

• Manage products through the product development lifecycle ensuring that proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec so that development timelines are not jeopardized.  

• Act as product owner in agile process.  

• Lead in-house teams using agile scrum methodology drafting business requirements, prioritizing features, authoring user stories and acceptance criteria, and collaborating with scrum team members to ensure product features are delivered according to specifications.  

• Provide ongoing analysis on product effectiveness using a data driven approach.  

• Coordinate with our global operations and marketing teams to ensure a successful GTM execution. 

Role Requirements 

• Previous working experience as an Associate Product Manager 2+ years Financial Services, preferably payments.  

• Technical background, with experience partnering with engineers. 

• Undergraduate or graduate degree in business, engineering, or equivalent relevant experience.  Strong business writing, numerical analysis, presentation, and verbal communication skills.  

• Get things done attitude; with self-motivated, with the ability to “roll-up sleeves” and prioritize critical deadlines.  

• Attention to detail and a penchant for creating great customer experiences.  

• Ability to break down complex experiences into simple documents, stories, and flows.  Experience in developing user flows and collaboration Diagrams.  

• Experience with customer research and usability testing methodologies.  

• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.  

• Previous experience of lean and agile working methodologies. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $90,000 - $110,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term inc