Customer Operations Associate

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

The Customer Operations Associate administratively supports the sales team with fleet customers. This role is responsible for preparing reports, maintaining sales data and other administrative duties.

YOUR IMPACT:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Maintain weekly status reports monitoring fleet customer orders.
• Serve as the contact person for key fleet customers to assist with the process of forecasting orders through shipment of orders.
• Communicate with vendors and fleet customers regarding timing of orders.
• Assist fleet sales team with order quoting including reviewing orders, obtaining pricing exceptions and order submittal.
• Write routine reports, correspondence and speak effectively before both internal and external groups.
• Assist with monthly and annual sales forecasting.
• All other duties and responsibilities that are reasonably assigned by the employer or its designee.

MINIMUM QUALIFICATIONS:   

• High School Diploma/GED with two (2) or more years of sales experience. OR an equivalent combination of education and experience.
• Minimum of two years of related customer or administrative experience.
• Microsoft Office proficient - especially Excel and PowerPoint
• Strong verbal presentation and written communication skills.

STANDOUT QUALIFICATIONS:

• Ability to showcase strong statistical & analytical skills.

INTERNAL/EXTERNAL BUSINESS RELATIONSHIPS

• Contact with peers and others involving explanation of information (these contacts may be within or outside department or division), and the gathering of factual information; may include the communication of sensitive or confidential information.
• External contact involving a requirement to maintain a continuing external working relationship with individuals, or organizations.

WHY OSHKOSH?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$56,600.00 - $88,400.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or appl