Salesforce Engineer (All Genders)

Customer Care Technology provides applications and support to our 4500+ customer specialists. These specialists serve Zalando's 50 million active customers to solve their problems by providing a frictionless experience. The Customer Care Technology team is seeking a Salesforce Engineer for a business-critical role. The engineer will create and implement solutions using Salesforce to improve customer experiences, working closely with the Product team and other peers to deliver solutions that align with business objectives. The ideal candidate should have a background in Salesforce development and an understanding of customer care best practices. It is essential to have good communication and collaboration skills.
 

INCLUSIVE BY DESIGN
 

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy 
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups 

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Help us to improve the life of our users when using the tools

• Embrace and promote agile methodologies across the team

• Meaningfully contribute to discussions and decisions about architecture and development

• Constantly strive to optimize our systems and motivate your team to do likewise

• Gain knowledge around Zalando processes and the possibility to improve them through better tooling

WE’D LOVE TO MEET YOU IF

• 3+ years experience with Salesforce,Web Services & Metadata APIs.

• You demonstrate expertise in using Salesforce, including prior experience in implementing large-scale solutions.

• Analyze the business processes, design the CRM flows in Salesforce, and also provide custom solutions for specific business requirements.

• You are fluent in Apex, Visualforce and Lightning Component frameworks.

• You have experience with the Data Salesforce Connector, it’s considered as a plus.

• You own excellent conceptual and analytical skills and a results-oriented mindset with a desire to collaborate with diverse teams, stakeholders and share knowledge.

• You are fluent in English.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

• Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us