Sr Manager, QA

POSITION TITLE: Sr. Quality Assurance Manager

 

REPORTING TO: Sr. Quality Assurance Director

 

LOCATION: St. Albans, VT

About the role: 

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

The Sr. Quality Assurance Manager will lead implementation of best in class laboratory, quality management systems (QMS) and Global Food Safety Initiative (GFSI) food safety standard requirements at Barry Callebaut’s St. Albans manufacturing site. He/she will drive compliance to quality programs, local/regional/global strategic initiatives and ensure industry standards for food safety systems are implemented and effective.

Monday - Friday  7:00am - 4:00pm with flexibility

Key responsibilities include: 

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

 

●      Provides strong and visible quality leadership within the facility and on the factory floor.

●      Leverages quality staff and all plant cross-functional staff to achieve the expectations of the factory’s quality system.

●      Connects/influences local plant management and plant workforce to drive a best in class Quality/Food Safety Culture and provides technical FSQA support to operations.

●      Oversees the implementation and sustainability of quality management systems and food safety systems at the facility.

●      Plans, manages, organizes and controls the different activities related to Quality assurance and supports the quality team and plant daily with problem resolutions. Provides the plant quality leadership regarding any food safety incident.

●      Responsible for the analytical and microbiology lab personnel management and work prioritization.

●      Responsible for the investigation of product incidents and customer/consumer complaints at the plant level to ensure timely, accurate RCA’s are completed and effective CAPA’s are implemented and verified. Manages dispositions of products. Ensure clear responses are provided to customers or sales. Empowers direct staff and collaborates with necessary departments to quickly understand issues.

●      Responsible for ensuring a strong internal audit program but also proactively seeks to identify and close gaps in compliance with company policies, GFSI, and regulatory requirements. Take all the actions necessary in order to meet the established and mandatory quality/food safety standard requirements (cGMPs, sanitation, HACCP, allergen management, changeover/flush, hold/release, traceability, EMP, external warehouse requirements, etc).

●      Prepares and leads the plant for all visits from external regulatory agencies, GFSI and key customers. Guides the plant through external audits to meet expectations of customers, certification bodies (Kosher, Halal, organic, etc) and independent auditors.

●      Ensures corrective actions associated with all gaps identified in the internal and external audits are verified to be effective.

●      Manages the sensory evaluation system (training and application)

●      Responsible for managing Quality Systems of St. Albans manufacturing facility

●      Responsible for working with Production, Upstream and Downstream teams to investigate non-conforming products and supporting production to ensure that those performing testing are trained appropriately and any CCP/oPrP/PC checks are performed appropriately.

●      Works with R&D, production and sales team to identify quality/food safety requirements associated with new and transferred products.

●      Ensures new equipment commissioning and plant expansion projects consider EMP, sanitary design/sanitat