IGT Senior Manager, Clinical Applications (Travel: Central Zone)

Job Title

IGT Senior Manager, Clinical Applications (Travel: Central Zone)

Job Description

Come use your people-management and strategic leadership skills in this IGT Sr. Manager, Clinical Applications role to direct employees and teams responsible for the delivery of implementation, adoption, optimization & professional services.

Your role:

• Lead a team of field Clinical Education Specialists who collectively are responsible for multiple imaging modalities. Direct teams to ensure project scope is defined according to quote, customer expectations, needs all while ensuring the solution and/or services promised can be delivered, serviced, and remains profitable.
• Ensures seamless delivery of all products, software, professional services, and solutions, according to defined scope, teaming with Order Management, Supply Chain, Hosting & Operations, Revenue Operations Management, Learning Services and Services Operations to ensure a smooth delivery.
• Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services. Continually seeks opportunities to increase customer satisfaction and deepen customer relationships and increase customer success. Identifies areas of improvement and guides the teams towards resolution.
• Work successfully across cross-functional teams! Collaborate with product & business teams to build technology and services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort, and enhance solutions. Collaborate with marketing by providing customer proof points that impact success. Work closely with account & lifecycle sales teams to help close/renew/grow business at the account and grow professional services revenue. Manages escalations, when necessary, and ensures customer experience/loyalty recovery and other actions to resolve delivery-related issues.
• Maintain/Improve margin by controlling project/program costs during projects and throughout the contract duration and ensure accurate project/program costs to facilitate ongoing/proactive revenue operations management. Manage to established Zone financial and operational targets. Ensure a focus on revenue generation.

You're the right fit if:

• You have acquired 3+ years of leadership experience and 7+ years of related experience within the IGT domain or specialty along with demonstrated results in customer management.
• You have a Bachelor’s degree. Master’s degree in a position-relevant program (health science, business, or engineering) preferred.
• Your skills include proven experience mentoring and developing a remote team on customer relationship management, customer influencing, and problem solving. Clinical leadership experience within radiology, a plus.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.

• You possess a valid driver’s license and are comfortable with up to 75% travel throughout the central USA zone.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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