Špecialisti v oblasti databáz a počítačových sietí inde neuvedení

– understand how the Internet, servers and basic networking work;<br>– support Linux-based infrastructure in a hosting environment;<br>– troubleshoot issues using Linux command-line tools;<br>– check logs, system services, network status and hardware monitoring data;<br>– help diagnose server software, hardware and connectivity issues;<br>– process customer requests and provide clear written responses in English;<br>– search for information independently and analyze possible solutions;<br>– follow escalation procedures for complex or critical incidents;<br>– work with cloud-related tools and infrastructure services;<br>– keep support tickets structured, detailed and understandable.