Senior Product Operations Manager - Solution Delivery

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. 

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general.

About the Role

We’re looking for a Product Operations Manager who will play a key role in the Product : Customer connection at Cloudflare and in enabling the next phase of the company’s rapid growth. You will be responsible for making the Product : Customer connection as seamless and nimble as possible, working with our Sales, Marketing, Customer Support, Pricing & Licensing and other functions. Your responsibilities include enhancing how we manage customer feature requests, roadmap commitments, customer sponsorships and helping ensure customer-facing teams are trained on new products and features. You will also help facilitate the creation and sharing of cross-organization plans working closely with leaders in our Go-to-Market, Finance and other functions.

• Act as the Product organization leader and representative, working with Go-to-Market (GTM) functions to to continually enhance and optimize the customer-feature-request process and the committed/contracted-feature process.
• Partner with Sales and Pricing & Licensing to manage deal sponsorships, approvals and escalations designed to streamline engagement with new and existing customers.
• Partner with GTM, build systems and processes to continuously enhance how Cloudflare’s pre and post sales representatives build skills around new products, features and capabilities.
• Facilitate continuous joint-planning across Product, Sales, Marketing, Finance and other functions.
• Manage ongoing cross-functional projects and tasks for the leadership teams of Cloudflare’s solution areas, to quickly respond to market conditions and continuously adjust resources to meet quarterly and annual goals.

Desirable skills, knowledge and experience

• Minimum 10 years previous experience in Product Operations, Product Planning, Product Management, Engineering Management, Customer Success or Pre/Post-Sales. 
• Strong technical expertise, curiosity and a solid understanding of networks and the Internet.
• Bachelor’s degree required.
• Experience in the Cloud Software and/or Cybersecurity industries.
• Proven track record working with diverse teams and working across-teams.Deep empathy with, and understanding of customer needs.
• A detail-oriented mindset.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

 

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $170,000 - $208,000.
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $192,000 - $234,000
• For Bay Area-based hires: Estimated annual salary of $202,000 - $246,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete pa