Area Vice President

Classic Collision is hiring an Area Vice President

Territories Include:

• North Carolina
• South Carolina
• Virginia

 

Job Summary:

 The Area Vice President, Operations is responsible for the overall operations and financial results of the assigned market including, but not limited to, operations, internal and external client development, business relationships, and profitability. The Area VP is expected to deliver outstanding service to our clients and be a mentor to all direct reports while leading the team effectively and efficiently. The AVP thinks strategically to ensure that the territory achieves maximum profitability and growth that aligns with the Company goals. Furthermore, the AVP is expected to be knowledgeable of the industry ensuring that Classic Collision remains a best-in-class industry leader in operations, service, and employee relations.

Note: Critical features of this position are described under the heading below. They may be subject to change at any time due to reasonable accommodations or management’s rights to reassign duties and responsibilities of this job at any time.

Essential Responsibilities:

 Actively lead Area level performance though Regional Directors: key metrics, quality, individual skill levels, Retention and employee development:

• Managing shops safety compliance and administration of safety performance scorecard.
• Staying current on continuing education in the car industry, and current on all vehicle repair procedures and technologies.
• Ensure 100% monthly compliance on shop QA audits
• Ensure that equipment is always kept in working order
• Communicate and manage performance expectations, revenue goals, employee training and retention objectives
• Recruit, hire, mentor, and develop top collision repair leadership talent, including building a talent bench for the territory.
• Responsible for maintaining and growing DRP key contact personal relationships ensuring communication lines are open and critical feedback is delivered to Regional Managers and/or General Managers.
• Manage and hold all staff accountable for shop performance though Recipe Book execution (SOP’S).
• Provide support to Regional Managers for coaching staff and resolving customer concerns as required
• Act as liaison to ensure that concerns/recommendations of Regional Managers are acted on, integration efforts are achieving company goals and integration of UAGE into every shop in territory.
• Participate in external marketing and team building activities as requested
• Review weekly and monthly performance reports and conduct regular operations reviews with direct reports
• Review weekly and/or monthly reviews as required with key DRP partners
• Other duties may be assigned as necessary

 

SKILLS/REQUIREMENTS:

• Minimum of ten years collision repair / auto body management experience REQUIRED
• Ability to understand and analyze business operations and financial statements
• Proven leadership and track record of employee development and retention
• Must be open to travel in order to support integration needs for the company.
• Must have valid driver's license and be eligible for automobile insurance coverage
• Proficient working knowledge of CCC One estimating platform and management system
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
• Ability to speak effectively before groups of customers or employees of organization

 Physical Demands & Work Environment:

•  Frequently required to stand 
•  Frequently required to walk 
•  Occasionally required to sit 
• Frequently required to use hands and fingers  
• Frequently required climb, balance, bend, stoop, kneel or crawl 
• Continually required to talk or hear  
• Continually required to lift/push weights up to 50 pounds 

 

Behaviors/Competencies:

Integrity -Respect, and accountability at every level and in every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation -Develops and displays innovative approaches and ideas to our business

Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

 

Physical / Environmental:

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear.  The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee m