Inside Sales Manager

Position Summary:

The Inside Sales Manager is responsible for leading and optimizing the daily performance of the inside sales team while ensuring strong coordination across sales, purchasing, scheduling, and operations. This role drives customer satisfaction, pricing discipline, workload balance, and sales execution by providing hands‑on leadership, coaching, and oversight of key accounts. The Inside Sales Manager serves as a critical link between customers and internal teams, supports sales forecasting and management decision‑making, and ensures timely resolution of customer issues, credits, and claims in alignment with company standards and objectives.

General Responsibilities:

The primary function of this position is to manage the performance of the Inside Sales team and to coordinate the Inside Sales team activities with Outside Sales, scheduling, purchasing, and operations.

Specific Duties:

• Supervise Inside Sales reps to meet the duties outlined in their job description and audit their work throughout the day

• Set and track sales targets for the Inside Sales team
• Coordinate department projects to meet deadlines
• Report on sales metrics and suggest improvements
• Research and discover methods to increase customer engagement
• Ensure sales objectives, finance, legal and company policies, and procedures are met
• Build an open-communication environment for your team and foster a "feedback rich" culture.

• Work with Materials Manager on Customers' requirements (tons, specs, inventory and pricing)
• Manage specific customer accounts through phone and in-person contacts
• Review and approve customer claims and work with Quality on corrective and preventative actions
• Monitor credits to ensure they are resolved in a timely manner
• Conduct meetings as needed (inside sales, steering, and score)
• Interviewing and selecting new Inside Sales rep
• Train employees on basic Inside Sales approach

 

Metals USA offers competitive wages and benefits plus upward mobility towards professional growth.

Metals USA is committed to protecting our employees by creating and maintaining a workplace free of substance abuse.

Metals USA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

 

Equal Opportunity / Affirmative Action Employer M/F/V/D/

Qualifications

Lynch Metals is a fully owned subsidiary of Metals USA Flat Rolled Group. We are a national network of industry-leading metal service centers offering the highest quality processed stainless steel, aluminum, and carbon steel flat rolled products. We customize supply chains to meet the needs of our customers, ensure timely and accurate delivery, and always strive to exceed our customers' expectations.

Our commitment to operational excellence and customer satisfaction drives us to continually enhance our offerings and optimize our service solutions. Metals USA Flat Rolled Group, a subsidiary of Reliance, Inc., a diversified metal solutions provider and the largest metal service center company in North America.

Skills, Abilities, Education, Experience & Knowledge Requirements:

• Undergraduate degree, preferably in finance or business administration or 3-5 years of directly related metal industry sales experience
• Basic Mathematics skills

• In-depth understanding of the sales administration process

• Ability to understand and use Safety Rules and Procedures
• Must exercise a reasonable degree of judgment and possess the ability to recognize appropriate company policies that apply in each situation and follow them.

• Strong analytical, communication and organizational skills
• Excellent interpersonal and team management skills

• Thorough knowledge of Metals steel products and service