Computer Services Officer 3 Multidisciplinary Specialist (Evening Shift - WZ2 Yarmouth)

 

 

Competition # : 48609 

Department: Cyber Security & Digital Solutions

Location: YARMOUTH

Type of Employment: Term

Union Status: NSGEU - NSPG 

Closing Date: ​19-May-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)

 

About Us

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.

In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.

We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.

Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.

Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

About Our Opportunity

Ready to make a real impact after hours? As a Field Services Multidisciplinary Technical Specialist (Evening Shift), you’ll play a critical role in keeping essential digital services running smoothly in a 24/7 environment supporting government and healthcare across Nova Scotia. This is a unique opportunity to apply your advanced technical expertise, lead meaningful work that benefits the public, and collaborate with dedicated teams—while enjoying the focus and flexibility that evening work can offer.

If you’re passionate about service excellence, thrive on solving complex problems, and enjoy mentoring others, this role offers both challenge and purpose.

 

Primary Accountabilities

In this role, you will:

 

• Provide Tier 2–3 technical support for complex incidents, service requests, and system issues

 

• Lead and support after-hours maintenance, upgrades, and project work

 

• Monitor and act on ticket queues, reducing backlog and ensuring timely resolution

 

 

• Serve as a subject matter expert, offering guidance, escalation support, and mentorship

 

• Maintain and improve the availability, security, and performance of digital systems and infrastructure

 

• Collaborate with clients, peers, and leadership to deliver consistent, high quality service

 

• Participate in on call rotation and support a 24/7 operational environment

 

Qualifications and Experience

You bring:

 

• A Bachelor’s degree in IT/Computer Science with 3 years of experience; or graduation from a recognized Information Technology Program + 3 years 6 months related experience; or an equivalent combination of education and experience

 

• Demonstrated experience leading projects, coordinating work, or guiding others

 

• Strong technical knowledge of Windows desktop environments, Microsoft 365, Active Directory/Azure AD, Group Policy, Intune, and endpoint tools

 

• Proven problem solving skills, sound judgment under pressure, and a service focused mindset

 

• Excellent c