Client Service Representative

Seeking an Experienced Client Service Representative to join our team!

Are you passionate about animals and providing exceptional customer service? VCA Chatsworth Veterinary Center in Chatsworth, CA, is looking for a dynamic individual to join our team as a Client Service Representative with the potential to grow into a Technician Assistant role! If you're eager to contribute to the health and well-being of pets, this position offers a fantastic opportunity to make a difference while expanding your skills in veterinary care.

About Us: At VCA Chatsworth Veterinary Center, we are dedicated to providing high-quality medical care in a compassionate environment. Our team values collaboration, learning, and building lasting relationships with our clients and their pets. We’re looking for a motivated and compassionate individual who thrives in a busy environment and is eager to develop their veterinary skills.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
 

Responsibilities (Client Service Representative):

• Greet clients and their pets upon arrival with a friendly, welcoming demeanor

• Answer phone calls, schedule appointments, and manage patient records

• Process payments and assist with billing inquiries

• Maintain an organized and clean front desk area

• Provide exceptional customer service to clients, ensuring a positive experience for both them and their pets

Additional Responsibilities (Technician Assistant - for those interested in expanding their role):

• Assist veterinary technicians and veterinarians with patient care

• Prepare and monitor patients for exams and treatments

• Take and prepare diagnostic samples (blood, urine, etc.)

• Clean and sterilize equipment and exam rooms

• Assist in administering medications, vaccines, and treatments

• Help with animal restraint during exams and procedures

Job Type: Full-time

Pay Range: $18.00 - $21.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:
• 8 hour shifts

Experience:
• Customer service: 2 years (Preferred)

Shift availability:
Day Shift
Alternating Saturdays

Work Location: In person

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.