Inside Sales Support Specialist

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The mission of the Federal Sales Operations team is to provide comprehensive pre and post sale support that complements the efforts of our field sales force. We indirectly impact sales growth by enabling our sales team and channel partners to spend more time in front of customers, sell more and focus on driving new opportunities.

Job Description

The Inside Sales Support Specialist is responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners. The Inside Sales Support Specialist is held accountable for meeting quoting deadlines, building strong relationships with our partners and outside sales, and being a trusted partner and valued resource for all support needs. This individual is responsible for establishing a strong rapport and relationship with both existing and potential customers.

Concurrently, the Inside Sales Support Specialist is responsible for indirectly impacting sales growth by providing comprehensive sales support that enables our direct sales teams and partners to sell more, save time and focus on driving new opportunities. Each Inside Sales Support is assigned to support a specific territory and will be held accountable and incentivized for the team achievement of specific business targets and results. By providing a comprehensive sales support infrastructure, the Inside Sales Support Specialist accelerates the throughput of business and allows the outside sales force to focus on new demand generation.

Responsibilities include but are not limited to:

• Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners

• Utilize proactive management skills to drive prioritization

• Tactfully and courteously interface with field sales representatives in order to build strong business relationships

• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

• Effectively communicate with channel partners and manufacturer representatives to resolve pre-sale issues

• Responsible for identifying process improvements and working to standardize best practices

• Educate customers on respective Motorola business processes and procedure

• Partner with Account Manager and be viewed as strategic partner and extended team member

• Be a trusted partner and valued resource for all support needs and business activities for assigned sales team; Examples include: quote generation and comprehensive end-to-end “request for quote” process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision-making, maintain and manage customer specific pricing contract data and reporting requirements, manage and resolve a wide-variety of product configuration & pricing issues, etc.

• Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues

• Actively work to reduce sales team administrative time spend and convert it to increased selling time; Enable the sales team to focus their time, effort, and priorities on new opportunities

• Interfaces with Sales Leadership to identify support needs & trends that increase selling time

• Provide daily coaching and consultation to the Field on business and operational processes

• Voice of Field and represents the needs of sales in meetings and cross-functional projects

• Extended team member and attends all regional/territory meetings, as appropriate

Additional Knowledge/Skills:

• Exceptional interpersonal skills

• Demonstrates excellent analytical, verbal and written communication skills

• Strong organizational skills and the ability