Front Desk Supervisor

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Front Desk Supervisor is a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service.

We are seeking a Front Desk Supervisor to join our dedicated team at IVF Michigan in Bloomfield Hills, MI. While our core operational hours are Monday through Friday, 8:00 AM to 4:30 PM, this is a role that requires a degree of flexibility, including travel to satellite clinic locations and coverage as needed.

Key Responsibilities

• Supervise and lead the Patient Experience team, ensuring exceptional patient interactions and smooth day-to-day operations.

• Oversee front desk operations, including patient check-ins, insurance verification, and appointment scheduling.

• Monitor patient flow and clinic efficiency, proactively addressing bottlenecks and improving the patient experience.

• Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.

• Train and mentor Patient Experience team members, fostering a supportive and high-performing work environment.

• Collaborate with clinic leadership and administrative teams to streamline workflows and improve service delivery.

• Ensure compliance with clinic policies and procedures, including HIPAA regulations.

• Assist with financial processes, such as insurance coordination, copay collection, and billing support.

• Conduct performance reviews and provide regular feedback to support staff development and continuous improvement.

• Assist with additional projects and administrative duties as needed.

Position Requirements

• Education & Experience

  • High school diploma required.

  • Bachelor's or Associate's degree in a relevant field (e.g., healthcare administration, business) or equivalent experience preferred.

  • Minimum of three years of previous supervisory or leadership experience required.

• Skills
  • Leadership in office management, hiring, and team development.
  • Expertise in scheduling, workflow, and staff coordination.
  • Strong communication, problem-solving, and decision-making.
  • Adaptable in a fast-paced environment.
• Flexibility:
  • Must be flexible and available to travel to other satellite clinic locations and provide coverage as needed. 

Compensation & Benefits:

• Annual Salary: $45,000-$60,000 (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or relig