Operations Service Manager - Sheboygan, WI
Compass GroupAbout the role
Schedule: Mon-Fri, 1st shift, approx. 6:00 AM start
Salary: $56,500 - $60,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary:
The Operations Service Manager (OSM) is responsible for leading and supporting the branch's route driver team while ensuring exceptional service is delivered to clients. This hands-on leadership role oversees driver training, coaching, safety compliance, performance management, and daily route execution. The OSM works closely with branch leadership to maintain operational excellence, develop frontline associates, and ensure company standards are consistently met throughout all vending and micro market locations.
The ideal candidate is a strong people leader with experience in route-based operations, distribution, logistics, retail, or related service environments. This position requires a highly visible leader who is comfortable spending time in the field working alongside associates, building customer relationships, and driving accountability across the operation.
Essential Duties and Key Responsibilities:
• Leads, trains, coaches, and develops a team of route drivers to ensure high levels of service, safety, and operational performance
• Conducts regular ride-alongs, route observations, and performance discussions with drivers
• Oversees driver onboarding, training, performance management, disciplinary actions, and hiring activities
• Ensures associates remain current on required safety, compliance, and company training programs
• Performs regular audits of vending and micro market locations to verify merchandising, cleanliness, product quality, and service standards
• Partners with branch leadership to identify operational opportunities and implement corrective actions when needed
• Provides route coverage and operational support as business needs require
• Assists with refreshes, installations, client requests, and other operational initiatives
• Maintains positive relationships with clients and responds to service concerns in a professional and timely manner
• Promotes a culture of safety, accountability, teamwork, and continuous improvement
Qualifications & Experience:
• 3+ years of leadership experience in route-based operations, delivery, transportation, logistics, retail, warehouse, or related environments
• Proven ability to hire, train, coach, and develop frontline employees
• Strong leadership skills with the ability to hold associates accountable while maintaining positive working relationships
• Experience managing performance, safety programs, and operational standards
• Excellent communication, organizational, and problem-solving skills
• Strong customer service and relationship-building abilities
• Valid driver's license and willingness to spend significant time in the field supporting associates and clients
• Ability to adapt to changing priorities and support operational needs across the branch
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessar
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