Customer Onboarding Manager | EMEA

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

Responsibilities

• Identify and flag risks that will lead to delayed onboarding. 

• Be the source of knowledge for the customer for the products they are looking to onboard. Build a relationship with the customer to set them up for success with Deel.

• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders

• Responsible for providing a high-quality experience to our customers on a day-to-day basis. 

• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.

• Lead each onboarding as a project, coordinating with all stakeholders internal and external making sure that all parties involved in the project are kept up to date. 

Qualifications

• You have a minimum of 2+ years of relevant work experience, including client-facing experience

• Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity

• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

• Demonstrate understanding of project management principles and ability to lead projects to completion successfully

• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards

• Have a strong analytical foundation with the ability to manipulate and synthesize data

• Are curious by nature and interested in making an impact

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork