Technical Field Advisor

Overview & Responsibilities

PURPOSE OF THE JOB

• Under the direction of the Field Service Manager the Technical Field Advisor provides after sales service.

• Supervises the commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites, on his own, or under the direction of a Project Manager.

• Senior position that supervises and provides project execution for the installation, commissioning, overhaul and troubleshooting of Elliott and non-Elliott equipment at customer's sites.

• Able to plan and estimate projects in conjunction with the Project Manager or independently.

• Assures that work is carried out in accordance with the customer's expectations or specifications while ensuring that safety, environmental and quality policies are adhered to.

• Produces service income for Elliott Company.

BACKGROUND & EXPERIENCE

• 5+ years of experience in the field of turbomachinery; or equivalent combination of education & experience. Bachelor’s Degree in Mechanical Engineering preferred

• Strong mechanical, thermodynamic aptitude for rotating machinery, as well as commercial aptitude. 

• Experienced in project management. 

• Expert understanding of industry related standards, as well as systems processes encountered in heavy industry.

• Expert knowledge of Elliott product specifications and features including design/manufacturing principles, as well as those of similar equipment manufacturers.

• Expert knowledge of operational processes in Elliott and knowledge of industry practice and standards.

• Ability to read and understand drawings, technical documentation, blueprints, layouts and schedules.

• Ability to write technical documents. 

• Flexible so can cope with wide variety of problems, customers and site conditions.

• Must be willing to work in camps, on platforms and in non-industrialized countries. Tropical fitness is a must.

• Good communication skills. Profound knowledge of the English language, verbal and written. 

• Computer skills – Microsoft Word, Excel, Projects, PowerPoint, Lotus Notes. 

• Advanced supervisory skills with the ability to lead any project, including the largest and most complex.

• Ability to lead discussions in training classes and meetings. 

• Must be capable of representing Elliott Company in a positive manner.  

• Must be capable of calming difficult situations.

• Must possess a valid passport

NATURE OF THE JOB

• Principal activities of this job are analyzing customer’s problems, collecting and recording product and technical information, to summarize findings, to report product troubles as well as contractual troubles on each assignment. Further, to direct the assigned labor force, which may be Elliott's own labor, customer supplied or contracted and to ensure that equipment is built to the required standards and procedures relating to installation, commissioning, start-up, and repair or maintenance work of customer's equipment.

• Although some activities are covered by policy, precedent, or standard procedures, most of the work has to be programmed and supervised by the service engineer based on actual site requirements.

• As Elliott seldom builds two machines alike or customers seldom use an Elliott machine in identical service, the likelihood of responding to new or unfamiliar situations is a very real and common occurrence.

• Advises customer on operating and maintenance procedures, recommends proper parts stocking and overhaul programs to minimize equipment downtime.

• Makes performance tests/evaluation.

CONTACT WITH OTHERS

• Interacts with other industry technical leaders that require social and technical skills as well as the ability to understand and influence using data and logic.

• Directs the activities of colleagues, other technical personnel, other customer personnel and contract personnel.

• Demonstrates and exhibits superior technical knowledge and possess reasoning skills necessary to handle communication with customers, vendors and subcontractors in the customer’s workplace.

• Internal contacts: All levels of management and assigned employees in the following departments: Field Service Operations, Repair Shop Operations, Service Parts Operations, Technical Service, Re-rates and Modifications, Aftermarket Sales, Finance/Accounting, Legal/Contract Administration, Environmental Health & Safety (EH&S).

• External contacts: Customers, Vendors, Sub-c