Client Development Director | Remote, USA

The Client Development Director is responsible for portfolio management and service delivery of all aspects of the cyber operation solutions and technologies supported as part of Optiv Cyber Operations.  The role requires involvement with key stakeholders and maintains a positive relationship with clients. This person also has extensive real-world experience and can design pragmatic security solutions tailored to each client’s unique environment and provide our clients and sellers with consistent security expertise on all sales opportunities. The position will be responsible for generating new business and growing existing services within Optiv Managed. This is a high visibility role and requires a leader with outstanding customer service skills to plan and execute.  The position provides Practice Management, Leadership, Strategy, Offer Management, Sales Enablement, and directs high-priority initiatives while ensuring adherence to quality standards. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.

How you'll make an impact:

• Fostering innovation, designing, and solution Optiv Managed security programs to meet client objectives across technologies.
• Work closely with customers on reporting, stewardship calls in the case of escalations.
• Enforce all policies and procedures, including those for security, disaster recovery, standards, and service provision.
• Collaborate and consult with other Group Managers on the overall advancement of the Optiv Managed services organization and Optiv in general.
• Direct and drive process and documentation improvement
• Participate in managing the financial aspects of the group, including preparation for purchasing, budgeting, and budget review.
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
• Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing
• Perform annual staff appraisals
• Identify new and emerging technologies for internal enablement and exposure to clients.
• Support marketing to build Optiv brand awareness through speaking at corporate sponsored events, writing industry articles, and leveraging social media to properly represent Optiv.
• Lead team members in account planning, forecasting, and pipeline management activities.
• Lead team members in managing and prioritizing the proposal process to create business proposals, contracts, and respond to RFI/RFP’s 
• Expert sales techniques: makes connections, facilitates meetings, reads the room, asks probing questions, overcomes objections, gains trust, maintains composure under pressure, positions solutions, and assist in finalization of sale.
• Stay abreast of evolving risks, new developments in the security industry and industry best practices.

What we're looking for:

• Bachelor’s degree from a four-year college or university or equivalent work experience in a related field required           
• Master’s degree or equivalent in a related field preferred
• 10+ years of information security and professional services experience
• Strong information security experience
• Experience selling professional services
• Experience delivering information security consulting engagements
• Experience delivering client services

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.
What you can expect from Optiv•A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups including ADAPT (Abled and Disabled Allies Partnering Together), Asian Employee Network, Black Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), OVETS (Optiv’s Veterans Engagement Team and Supporters), and OWN (Optiv Women's Network).• Work/life balance• Professional training resources• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.• The ability and technology n