Technical Account Manager, DSP Operations

About Index Exchange:Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
What we’re looking for:As the Technical Account Manager for DSP Operations in NA, you will enhance the performance and efficiency of IX's DSP partners in the NA region. Your role will involve creating and executing strategic plans, optimizing integrations, and providing technical support to partners, ensuring scalability and improved performance. Here’s what you’ll be doing:

• Day-to-Day Technical support for DSPs:
  • Oversee the complete lifecycle of DSP partnerships in NA from onboarding to integration.
  • Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
  • Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
  • Participate and join POD meetings daily, weekly, as required.
  • Daily monitoring of Key KPIs and integration health metrics.

• Collaborate internally and externally to complete tasks for DSP Partners:
  • Build and maintain relationships with stakeholders, both internally and externally.
  • Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
  • Track tasks and initiatives in collaboration with internal and external teams

• Support Strategic Planning and Proactively identify opportunities for growth:
  • Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
  • Identify ways to improve performance and efficiency, using data-driven analysis for DSPs partners.
  • Understanding the main objectives for our partners and how tasks we are executing for them contribute to growing our SOV

• Use Data Analysis to identify insights and resolve problems:
  • Use internal BI tools to gain an in-depth understanding of performance related issues, and opportunities to increase revenue
  • Regularly review integration health and monitor DSP KPIS, flagging issues and resolving problems with partners proactively.

• Gain in-depth product expertise to participate in technical conversations:
  • Serve as a consultant to strategic DSP partnerships, helping them understand product offerings and achieve business objectives.
  • Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs.
  • Participate in and support experiments, product releases, and the development of new features on the exchange.

• Complete daily, monthly, and quarterly Operational Tasks:
  • Perform required operational tasks for the region and globally as required.
  • Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.

• Act as