AVP Relationship Manager

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer?

Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia.

The Assistant Vice President – Relationship Manager is responsible for overseeing and strengthening client relationships, ensuring exceptional service and compliance with all contractual obligations. This role involves managing a team dedicated to servicing client accounts, identifying client needs, and developing strategies to meet those needs while maximizing client satisfaction and retention. The AVP – Relationship Manager also collaborates with internal teams to align services and support with client expectations and business goals.

We are committed to growing your career, so in this role you will:

• Train, guide, and manage team of Portfolio Analysts or Client Relation Managers, providing ongoing feedback and conducting annual reviews.
• Monitor portfolio reports to ensure compliance with CRG policies and procedures.
• Assist staff in servicing loans according to all applicable loan documents, agreements, laws, and Berkadia procedures, ensuring timely processing and compliance.
• Maintain comprehensive knowledge of loan documents, lender agreements, and servicing contracts to administer loans effectively.
• Administer daily loan portfolio activities, including payment status, collection calls, fund research, and borrower compliance, addressing any non-compliance or defaults.
• Collaborate with functional business units to process borrower requests and administer loan requirements, including reserve draws, tax payments, and insurance maintenance.
• Provide detailed referral requests to other servicing departments for transactions requiring lender consent.
• Manage and escalate complex issues requiring higher-level decision-making within Berkadia or external consent.
• Lead special projects and additional work-related duties as required, including reviewing future funding draws and preparing recommendation packages for lenders.
• Other duties as assigned.

We are passionate about your growth, so to achieve success in this role you should have: 

• Demonstrates adherence to Berkadia’s policies, a high level of competence in Microsoft Office, and proficiency with mortgage industry-specific software such as McCracken Strategy and intranet-based workflows.
• Exhibits a strong customer service focus within risk management and asset management roles, coupled with excellent communication skills for clear and effective interaction across all organizational levels.
• Possesses strong organizational skills, outstanding attention to detail, and the ability to multitask effectively in a fast-paced environment with competing priorities.
• Skilled in analyzing property operating statements and rent rolls to assess asset performance, manage stakeholder expectations, and maintain a proactive, autonomous work ethic while collaborating effectively with team members.
• Bachelor's degree or equivalent
• 3+ years of experience in a similar position

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be Your Best Self. Be Berkadia. 

#LI-EP1 #LI-HYBRID

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.   

In keeping with our commitment, Berkadia takes the necessary steps to provide