Business Intelligence Administrator

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

We are seeking Business Intelligence Administrator for the day-to-day execution of Administration responsibilities of Tableau, SAP Business Objects, Power BI and MicroStrategy environments. The primary objectives of this position are deployment, maintenance, performance tuning, troubleshooting and access administration for multiple Business Intelligence Applications.

What you get to do in this role:

• Install, configure, upgrade, and maintain Tableau, SAP Business Objects, Power BI, MicroStrategy environments to ensure reliable performance and scalability.
• Collaborate with Lead Analyst to implement and maintain security of the business intelligence environment both in terms of access and data.
• Design, develop, test and implement operational/Analytics reports, scorecards, benchmarks and executive level dashboards in Tableau.
• Implement PowerShell, Python scripts for users onboard, system health monitoring/alerts etc.
• Performance tune and troubleshoot analytics dashboards
• Develop and deploy state of the art visualizations and dashboards using Tableau, Power BI
• Responsible for patches, change management, performance tuning, standards/best practices, mentoring, metadata Management, cluster/distributed management, cache/history management, user management, scheduling etc.
• Communicate status regularly with stakeholders and executive sponsors

Qualifications

To be successful in this role you have:

• Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar. Master’s degree preferred
• 2+ years of hands-on experience as admin on Tableau, PowerBI, SAP Business objects
• 1+ years of scripting experience in one of the following: PowerShell/Python/Perl/Bash
• Administration Experience in other BI technologies like MicroStrategy and Alteryx is a huge plus
• Expertise with Tableau repository, TABCMD, TABADMIN commands and SAML SSO
• Strong experience in Business Objects and Tableau Server installations, upgrades, and configuration
• Expertise in Capacity planning, Infrastructure upgrades, patching, and maintenance is a must.
• Proficient in data integration between different sources to Snowflake, SQL server and reporting the same on Tableau, SAP Business Objects environment.
• Experience in ad-hoc data analysis, solution design, reporting & dashboard development
• Prior ServiceNow platform experience is a plus
• Excellent communication skills, ability to work indiv