Senior Team Lead, Client Support - Columbia, MO

Work with a world class team to develop, implement, and support cutting edge Oracle technology.   We are looking for an IT Team Lead to oversee the day-to-day operations for the team that supports End User Devices throughout MUHC. The IT Team Lead will manage the team responsible for implementation, support, and maintenance of end user devices throughout our client's environment.  As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - M1

As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other team leads/managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.  Other responsibilities include but are not limited to:

- Manage the End User Device Team, including hiring, onboarding, training, and supervising staff

- Manage departmental relationships throughout the health system and ensure everyone is in sync regarding current as well as upcoming projects/priorities

- Assist and manage inter-team relationships throughout the client environment

- Provide technical support to departments and end-users throughout the health system and ensure that issues are resolved in a timely manner 24/7/365

- Develop and maintain IT policies and procedures for the End User Device Team

- Ensure compliance with HIPAA regulations and other relevant laws and regulations

- Monitor and manage the End User Device Team budget

- Strive to improve inter/cross-team communication to achieve team/project objectives

 

The requirements of this role are as follows:

- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field

- At least 3 years of experience in IT support, with at least 1 years in a management role preferred

- Ability to work onsite at our facility and be available for after-hours support as needed

- Experience working in a health system/medical setting is preferred

- Experience managing/maintaining devices and end users in an enterprise environment

- Strong technical skills in IT infrastructure, networking, and security

- Strong leadership and management skills

- Excellent communication skills, both verbal and written

- Ability to work under pressure and prioritize tasks/projects in a fast-paced environment

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $27.40 to $60.63 per hour; from $57,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employ