Sr. Manager, Patient Services Strategy and Innovation

Job Description

This position is hybrid and will report on site to our RTP facility a minimum of 2 days per week (subject to change based on company policies)

About This Role   

The Senior Manager, PS Strategy and Innovation will play a critical role in optimizing and governing our patient services programs, processes, content, and systems to ensure they meet the highest standards of quality, efficiency, impact, and patient satisfaction.  This position will report to the Associate Director, PS Strategy and Innovation, and plays a key role leading and managing projects from concept review to post-implementation oversight, requiring collaboration and coordination across various functional areas to deliver seamless execution. 

What You’ll Do   

• Identify opportunities to optimize patient services programs, including patient intake and care coordination 
• Oversee operational design and pull through of Case Management design, metrics, and system optimization
• Lead and manage projects for prioritized initiatives 
• Collaborate with cross-functional partners to develop implementation and communication planning 
• Partner with technology and data teams to identify pilot requirements and KPIs 
• Report to leadership on pilot outcomes and impact to ensure impact over activity  
• Other duties as assigned

Who You Are   

You love tackling new challenges and identifying new ways to meet patients’ evolving needs. You can drive both brainstorming and execution and excel in bringing together people with diverse specializations and backgrounds to collaborate. 

Qualifications

Required Skills   

• Minimum Bachelor's degree required, MBA or other Master's Degree preferred
• Minimum 7-10 years of experience working within Patient Services or in a Patient Support role 
• Entrepreneurial spirit with exceptional work ethic, sense of urgency, and execution-orientation 
• Demonstrated analysis and problem-solving skills required 
• Positive team player with strong written and verbal communication skills
• High comfort with articulating vision and presenting orally and through PowerPoint  
• Ability to drive change management processes 
• Enthusiasm for and willingness to learn new technology

Preferred Skills

• Experience working in a pharmaceutical environment
• Previous Project Management experience

Additional Information

The base salary range for this position is $117,000 - 157,000 annually. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.

Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives m