Applebee's General Manager

The General Manager under the direction of the Area Director oversees operational and financial performance and human capital (Managers and Hourly TEAM Members) within their location. The GM demonstrates leadership abilities, as evaluated by current GM/AD/DO and hourly TEAM Members, aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission and Core Values.

Achieves the status of Assistant General Manager (AGM) or prior Unit General Manager experience with a similar organization.  Completed Apple II Management training, has attained business goals as set with supervisors.   

Supervisory Responsibility

Oversees Managers and Hourly TEAM Members within their location.

 

Essential Job Functions

Primary Duties

Manages Restaurant Environment

• Ensures prompt, friendly service according to Company guidelines.

• Builds a culture using the Vision / Mission statement to guide Values.

• Ensures the immediate response and correction of all verbal guest complaints by self and staff.  Refers all verbal and written guest complaints to AD.

• Ensures guest experience as a priority with self and staff utilizing a target goal of 100% table visitation.

• Teaches and enforces alcohol awareness.  Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.

• Maintains adequate inventory levels.

• Ensures product preparation and presentation uncompromisingly meeting Company standards.

• Actively participates in the community to increase sales and enhance the awareness of the restaurant

• Implements and executes all incentive contests and educates TEAM Members on promotions and new menu offerings.

• Effectively oversees/schedules TEAM Members to meet sales demands.

• Maintains effective safety and security programs according to Company policy and government standards.

• Promotes and manages restaurant organization, cleanliness and sanitation.

• Institutes preventative maintenance of all equipment and building.  Immediately corrects needed repairs.

• Advises AD of any non-routine situations.

• Communicates with other managers daily through management log and shift change meetings.

• Completes all other assigned duties and responsibilities.

Manages TEAM Member Performance

• Ensures quality recruitment and referrals of potential management candidates. 

• Adheres to and promotes training procedures of new managers.

• Maintains a trained staff through effective use of employment orientation, individual training sessions, meetings and implementation of Company policy.

• Develops an environment of constant development of managers, including informal monthly reviews as well as written evaluations every six months to update the manager objectives.

• Assesses the effectiveness of TEAM Members, provides candid, fair feedback on a regular basis, and continuously works with TEAM Members on their areas of development.

• Ensures correct staffing levels, utilizing guidelines for proper selection of TEAM Members.

• Conducts thorough Selecting interviews.

• Selects new TEAM Members on the basis of competency identification, not need.

• Insures exit interviews on all terminating TEAM Members.

• Demonstrates proper execution of training systems as outlined by the Company while emphasizing the importance of training to management and TEAM Members.

• Ensures acceptable TEAM Member performance and documents situations that require or could lead to disciplinary or corrective action.  Institutes progressive discipline when appropriate.

• Conducts weekly management meetings.  Conducts employee meetings quarterly.

• Ensures compliance with Company policies, practices and procedures.  Communicates all changes to all TEAM Members.

• Ensures timely performance one on ones with all TEAM Members with written evaluations every six months.

• Acts as coach to all TEAM Members.

Maintain Controls

• Ensures restaurants administrative and accounting duties are promptly and properly completed.

• Maintains and controls the assets of the Company.

• Assures