Jobs and Careers

Technical Engineer - Contract Management Software

NorCal, CA, United States of America, United StatesRemotefull_timeVerifiedPosted 23 Jun 2026

💰 $160,000/yr($90,700/yr – $160,000/yr)

About the role

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Conga CLM Technical Engineer serves as the primary technical owner of the Conga Contract Lifecycle Management platform. This role oversees daily administration, configuration, maintenance, integrations, and technical enhancements to ensure reliable operations across multiple phases of the CLM program. The engineer partners closely with Legal, Procurement, Sales Operations, Enterprise Architecture, and external vendors to support functional needs and drive continuous improvement.

What we are looking for

Key Responsibilities:

Platform Administration & Configuration

Administer and maintain Conga CLM, including user access, Profiles, Roles, Permission Sets, and licensing.
Manage platform configuration: page layouts, record types, templates, clause libraries, workflows/approval flows, notifications, custom fields, and metadata.
Monitor system health: performance, logs, scheduled jobs, and error queues.
Troubleshoot CLM issues across multiple environments.

Enhancements, Releases & Quality Assurance

Maintain and prioritize an internal enhancement backlog in partnership with business stakeholders.
Coordinate and perform regression testing, release readiness checks, and deployment validation.
Maintain UAT support processes and ensure defects are logged, triaged, and resolved.

Integrations Ownership

Serve as technical liaison and/or for all CLM integrations (e.g., Salesforce, DocuSign, ETL tools such as Informatica).
Maintain integration documentation including data mapping, transformation rules, file formats, encryption standards, and API specifications.
Oversee integration monitoring, error resolution, and cross-system alignment in collaboration with internal IT teams and external vendors.

Documentation & Governance

Maintain comprehensive technical documentation: integration inventory, data flows, field mappings, data dictionaries, configuration documentation, SOPs, release notes, change logs, and issue trackers.
Support recurring integration meetings and cross-functional governance discussions.
Act as primary liaison with Conga Technical Support and managed services partners.

Business Partnership & Support

Collaborate with Legal, Sales Ops, Procurement, and other functions to gather requirements and validate business behavior.
Support change management activities through testing cycles, documentation, and communication.
Ensure alignment between CLM configuration, business processes, and contract lifecycle requirements.

Knowledge & Attributes:

Hands-on experience with integrations (APIs, ETL tools, webhooks).
Experience with DocuSign integrations and contract automation workflows.
Ability to translate functional requirements into scalable technical configurations.
Strong analytical and troubleshooting skills across multi-system environments.
Familiarity with Legal operations or contract lifecycle processes.
Experience in large enterprise environments and multi-phase implementation programs.
Strong communication skills, ownership mindset, and ability to manage multiple priorities.

Academic Qualifications & Certifications:

Bachelor’s degree in Computer Science or directly related field or equivalent work experience usually obtained in 5 years’ directly related experience.

Required Experience:

3–5+ years of Conga CLM and Salesforce administration experience.Di
Strong Salesforce platform knowledge (security model, custom objects, APIs, workflows).
Experience with Conga templates, clause libraries, workflows, and contract object modeling.
Experience with UAT coordination, regression testing, and release management.

Physical Requirements:

Primarily sitting with some walking, standing, and bending.
Able to hear and speak into a telephone.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

Work Conditions & Other Requirements: