SAP Service Desk Agent (m/w/d) - German speaking

<h3>Company Description</h3><p><strong>About us and our team</strong><br/> Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!<br/> <br/> Concardis is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.</p><h3>Job Description</h3><p><strong>Why join us in 2023?</strong><br/> Just think of all the virtual shopping platforms, online stores, digital wallets, QR code payments and the contactless payment technology that stands behind them; this is all technology we use daily, the technology that will mark our future. </p><p>If you join us in the role of <strong>SAP Service Desk Agent </strong>, this is what you can expect from us:</p><ul><li>Attractive salary and an overall competitive package</li><li>Well-structured training for the job and constant support from your manager</li><li>Hybrid way of working</li><li>Flexible work hours</li><li>Home equipment allowance</li><li>Voluntary pension fund (company-sponsored retirement plan or pension)</li><li>Referral bonuses for recommending new team members to join the company</li></ul><p><strong>About your future role</strong></p><p>The team communicates in <strong>German and English</strong>. You will be based in Ecshborn and working in a hybrid set up.</p><p>Your key responsibilities will be:</p><ul><li>Independent handling of 1st level support cases (application support, user administration, incidents, etc.)</li><li>Acceptance, prioritization, processing and documentation of faults by phone, ticket and/or email</li><li>Independent processing of incoming tickets/requests in your own department</li><li>Escalation of complex problems to 2nd/3rd level support (internal support teams and external service providers)</li><li>Actively informing users about the progress of their support requests and ensuring compliance with SLAs through regular tracking</li><li>Participation in migrations and mass imports as well as interface monitoring of  of neighbouring systems and their cleanup</li><li>Keeping your domain knowledge up-to-date and accessible for you and your SAP DACH colleagues at all times</li></ul><h3>Qualifications</h3><p><strong>What makes you the best person for this job?</strong><br/> <br/> Experience needed to be successful in this role:</p><ul><li><p>Completed training or equivalent qualification preferably in IT or Commercial area</p></li><li><p>First hand experience in customer service or software support</p></li><li><p>Professional experience in the IT service desk/user helpdesk </p></li></ul><p>It would be really helpful if you had:</p><ul><li><p>Knowledge in one or more of the following areas: Salesforce, SAP-CRM / BW / ERP, Jira, Confluence</p></li><li><p>Very good written and spoken <strong>German and English</strong> skills for communicating by email or telephone with our international customers (we will of course teach you the specialist vocabulary)</p></li></ul><h3>Additional Information</h3><p><strong>Apply now!</strong><br/> If this is the right job for you, we would love to hear from you! Please apply as soon as possible. We will review all applications ongoing and close the position as soon as a new team member has been found.<br/> <br/> If you are curious about working with us, but feel this is not the right role for you at this time, please join one of our communities following <a href="https://www.nets.eu/careers/Pages/nets-job-openings.aspx#Communities">this link</a>, so that we can stay in touch for future job openings. We look forward to getting to know you!</p>