Product Manager - Cloud Services

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Key Responsibilities:

Customer Engagement and Relationship Building:

• Serve as the primary point of contact for customer interactions, gathering feedback, and understanding customer needs and pain points.
• Build strong relationships with key customers to gain insights into their businesses, challenges, and opportunities.
• Advocate for customer needs within the organization and drive initiatives to enhance customer satisfaction and loyalty.

Add-On Value Identification and Development:

• Identify opportunities to provide additional value to customers through add-on products, features, or services.
• Collaborate with cross-functional teams to develop and deliver add-on solutions that address customer needs and drive incremental revenue.
• Define clear value propositions and messaging for add-on offerings to effectively communicate their benefits to customers.

SKU Management and Portfolio Optimization:

• Manage the product portfolio, including SKUs, product variants, and packaging options, to meet the diverse needs of customers.
• Analyze sales data, market trends, and customer feedback to optimize the product mix and streamline the portfolio.
• Make data-driven decisions about SKU rationalization, new product introductions, and discontinuations to maximize profitability and efficiency.

Pricing Strategy and Optimization:

• Develop and implement pricing strategies that align with customer value perceptions, competitive dynamics, and business objectives.
• Conduct pricing analysis, including competitive benchmarking, willingness-to-pay studies, and value-based pricing models, to inform pricing decisions.
• Monitor pricing performance and adjust pricing strategies as needed to optimize revenue, margin, and market share.

Cost of Goods Sold (COGS) Management:

• Understand the factors contributing to the Cost of Goods Sold (COGS) for each product and SKU.
• Work closely with supply chain, operations, and finance teams to identify opportunities to reduce COGS through sourcing, manufacturing, and process improvements.
• Balance cost reduction initiatives with product quality, reliability, and customer satisfaction considerations.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Engineering, or related field. MBA or advanced degree is a plus.
• Proven experience in customer-facing roles, such as sales, account management, or customer success.
• Strong analytical skills and business acumen, with the ability to analyze data, draw insights, and make data-driven decisions.
• Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences.
• Experience in product management, marketing, or related field, with a track record of successfully launching and managing products in a dynamic environment.
• Knowledge of pricing principles, SKU management, and financial analysis.
• Familiarity with product lifecycle management processes and methodologies.

Preferred Qualifications:

• Experience in the technology industry or related fields.
• Familiarity with software-as-a-service (SaaS) business models and subscription-based pricing strategies.
• Experience with customer segmentation, targeting, and positioning strategies.
• Proficiency in using analytical tools and software for data analysis and visualization.
• Certification in product management or related areas.

Location: Ireland

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, colo