Customer Quality Manager (m/w/d)

Job Description

Do you want to be a part of a fast-growing company? Do you have the passion to deliver only the best quality to customers? Do you enjoy working across the organization? Lastly, do you want to see yourself making impact through continuous improvement and problem solving, then you might be our new rock star in Automotive Quality!

Job Responsibilities

The Customer Quality Manager will be the main point of contact for specific key accounts and will manage customer complaints and improvements. You will lead cross-functional problem solving to investigate quality issue, ensure velocity in our containment actions, validate effectiveness of root cause(s), and ensure fast customer responsiveness.      

• Review Quality Assurance Agreements with customers and ensure deployment and communication to the organization.
• Run data driven continuous improvement workshops with key customers.
• Visit customers and travel to review products and applications as the customer is using them and to foster customer intimacy.
• Drive the organization's 8D completion & lessons learned through proper root cause analysis.
• Partner closely with sales to develop customer transparency and trust by sharing strategic roadmap and by resolving problems promptly.
• Regularly conduct reviews with our automotive customers regarding quality performance.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

For this position you have a university degree in a technical field and minimum 5 years of experience in automotive quality.

• Willingness to travel at least 10% of your working time.
• Experience in a full scope IATF 16949 business environment is mandatory.
• Stakeholder management and relationship building is part of your daily business.
• Six Sigma Black Belt is an advantage.
• You should be strong in data management, communication and effectively presenting data.
• Judgement and decision making is one of your favourite tasks.

 

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

 

Your contact person for that position is Lena Baumüller (+49 175 1602239),

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