Sr. Technical Writer

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

Key Requirements:

• Ability to verify U.S. employment eligibility using Form I-9
• Ability to obtain a U.S. Government security clearance and Common Access Card
• Bachelor’s Degree in Technical Communications, English, Journalism or related field or equivalent experience and / or professional certification
• 5+ years of experience
• Ability pass a drug test
• Six-month trial/probationary period may be required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the levels of knowledge, skill, and/or ability necessary to perform the job at acceptable standards. 

• Strong analytical and problem-solving skills.
• Knowledge of databases, client-server, and cloud-based applications.
• Strong interpersonal skills – must be able to work effectively as part of a project/program team and foster team cooperation.
• Demonstrated project management experience
• Must understand Technical Documentation processes and procedures.
• Must have extensive experience interviewing Subject Matter Experts and converting that information into clear and concise user documentation.
• Must be able to learn new software and technologies quickly.
• Must have experience in a software development environment.
• Must have experience with Madcap Flare, Acrobat, Word, PowerPoint, and Visio.
• Knowledge of HTML/XML/Structured Authoring is an asset.
• Ability to comprehend current developments in their area of expertise
• Understanding of 508/Accessibility Compliance
• Very strong oral and written communication skills
• Comfortable working in a fast-paced environment with teams that are not co-located
• Strong attention to detail
• Ability to work on multiple projects simultaneously
• Self-starter, proactive, and team player

Major Duties:

• Performs analysis to determine user assistance requirements
• Designs, creates, updates, and maintains some or all the following user assistance deliverables: online Help, training materials, user’s guides; release notes; installation, configuration, troubleshooting, and quick reference guides, demonstration videos
• Strong understanding of technical writing processes to produce a consistent level of accuracy and timeliness of work
• Responsible for meeting one or more team quality metrics and for reviewing the quality of work of others
• Works independently or as part of a team
• Requires consistent use of independent judgment to proactively problem-solve issues
• Regularly reviews documentation for grammar, consistency, technical accuracy, and good organization
• •Performs other duties as required

Specific Job Duties:

• Have a working knowledge of Sphera’s HMMS Suite application.
• Be effective in problem solving.
• Coordinate work with software developers, QA and project teams in drafting documentation

Client Services Capabilities:

• Strong customer service orientation
• Ability to learn client specific processes, terminology, systems, and unique requirements by various business groups.
• Sense of urgency due to cross functional and fast-moving nature of operations, Big picture thinking, prioritization (comfortable with multi-tasking)
• Ability to work independently as well as cross-functionally, with technical and non-technical stakeholders.

Travel may be required.

Working Cond