Customer Service Support Representative (Remote)

Job Description

Invitae is now part of Labcorp and dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people! Our team is driven to make a difference for the patients we serve. We are leading the transformation of the genetics industry, by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life.

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives! 

Customer Service Representative

This individual will be on the frontlines responding to a variety of clinician and patient billing related inquiries. The individual will work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

Responsibilities:

• Be well-versed in all processes and policies to respond clearly to high volume billing phone and e-mail inquiries

• Collect patient payments through e-mail, phone calls or standard mail correspondence

• Setting up payment plans directly with patients 

• Work closely with other functional areas to increase revenue 

• Resolve discrepancies, when required

• Identify issues and suggest potential improvements

• Develop collection methods that consistently lead to achieving or exceeding company financial goals

• Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients.

• Participate in projects that extend beyond your day to day to stretch you to think outside the box.

Qualifications:

• Minimum High School diploma or equivalent required, Bachelor’s degree preferred

• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college

• Ability to work remote

• Ability to work independently and commit to a structure environment

• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)

• Bilingual a plus

Remote Work: 

• Must have high level Internet speed (50 mbps) connectivity 

• Dedicated work from home space 

• Ability to manage time and tasks independently while maintaining productivity 

• Must meet weekly and monthly production goals 

• Effective communication skills 

• Alpha-Numeric Data Entry proficiency 

• 10 key experience  

What you bring: 

• Exceptional attention to detail and organizational abilities

• Outstanding customer service/phone communication skills and ability to complete a high volume of calls

• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.

• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond

• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment

Application Window closes: 9-29-24

Pay Range: $15.00 to $18.00 an hour or (State/Local minimum wage, if higher)

Hours: 8am – 5pm PST

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions