Senior Order Management Specialist - French Speaking

<p><b>Work Schedule</b></p>Standard (Mon-Fri)<p></p><p><b>Environmental Conditions</b></p>Office<p></p><p><b><u>Job Description</u></b></p><p></p><p><span><span>Thermo</span><span> Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately </span><span>$40 billion</span><span>. Our Mission is to enable our customers to make the world healthier, </span><span>cleaner</span><span> and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, </span><span>purchasing</span><span> convenience and pharmaceutical services through our industry-leading brands. For more information, please visit </span></span><a href="http://www.thermofisher.com/" rel="noopener noreferrer" target="_blank"><span><span>www.thermofisher.com</span></span></a><span><span>.</span></span><span> </span></p><p></p><p><b><span>Reports to:</span></b><span><span> Team Leader, Customer </span><span>Service</span></span><span><span> </span></span><span><span> </span></span><span> </span></p><p><b><span>Position Location: </span></b><span><span>Bud</span><span>a</span><span>pest, Hungary</span></span><span> </span></p><p><span> </span></p><p><b><span>Position Summary: </span></b><span> </span></p><p><span><span>Based at the new Shared Service Center in Budapest, the Customer Service team </span><span>are</span><span> responsible for supporting our clients throughout the lifecycle including </span><span>administration, order management, quotations, master data</span><span>. </span><span>Order Management Representative</span><span> provide exceptional customer support, promptly and accurately when responding to internal and external customer requests. </span></span><span> </span></p><p><span> </span></p><p><b><span>Key Responsibilities:</span></b><span> </span></p><ul><li><p><span><span>Be a role model and </span><span>provide exceptional customer service experience to our external customers and internal stakeholders in the field of </span><span>order entry</span><span>, order management, quotations, master data.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Deal with complex customer requirements, </span><span>manage escalations</span><span>, p</span><span>rocessing and follow up all relevant requests within the division’s guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues to ensure </span><span>timely</span><span> handling of enquiries.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Perform order management activities: order entry, price checking, order clearing aligned with company’s policies, prepare vital shipping documentation,</span><span> </span><span>etc. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Become proficient in Customer Relationship Management systems.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Adhere to company policies, operational </span><span>regulations</span><span> and departmental training guidelines.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Play a key role </span><span>on</span><span> assignments/project</span><span>s</span><span> as required by business expectations.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Consistently apply and meet the process expectations and </span><span>demonstrate</span><span> attention to operational details and leverage required computer systems to </span><span>maintain</span><span> </span><span>high level</span><span> of data accuracy and quality.</span></span><span><span> </span></span><span><span>Develop and review training materials and contribute to new joiner </span><span>trainings</span><span>. </span></span><span> </span></p></li></ul><ul><li><p><span><span>Use </span><span>relevant daily customer service reports.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Assess individual customer requirements and if </span><span>required</span><span> direct activities to </span><span>appropriate partner</span><span> departments.</span></span><span> </span></p></li></ul><ul><li><p><span><span>In order to</span><span> meet the seasonal requirements of the business, it is advisable to </span><span>participate</span><span> in cross training and cross support activities, which involve joining assignments to other customer service teams.</span></span><span> </span></p></li></ul><p></p><p><b>Skills:</b></p><ul><li><p><span><span>H</span>