Accounts Receivable Manager - Remote US Based

About MODE Global

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Job Description: Collections Manager

Location: Dallas, TX or Remote

Reports To: Director, Order to Cash

About the Role

MODE Global is seeking a Collections Manager to join our Shared Services team. In this role you are responsible for overseeing the global end-to-end Cash to Collections process, ensuring accuracy, efficiency, and exceptional customer service. You will lead a global team, inclusive of our outsourced partner. This leader will oversee the full collections lifecycle—from managing portals and submitting invoices to coaching team members and resolving billing disputes. This is a great opportunity for someone who thrives in a fast-paced, remote environment, and enjoys balancing strategic leadership with tactical execution.

Key Responsibilities

• Oversee and manage all aspects of accounts receivable collections across all companies, ensuring timely and accurate collection of outstanding balances.
• Create and execute on collection strategies aimed at lowering delinquency metrics.
• Oversee the day-to-day work of the outsource partner and analyze/solution problems with the partner as needed.
• Oversee vendor strategy, sourcing, and contract management
• Lead and execute high-volume collection efforts through calls and emails enduring timely and accurate documentation of customer interactions.
• Identify and execute various initiatives that improve DSO and cash collections.
• Contribute to process improvements by identifying opportunities to streamline reporting and automate workflows
• Serve as the point of escalation for complex payment plans, bankruptcy and other payment adherence issues.
• Recommend accounts for escalation, legal action, or write-off when necessary.
• Collaborate with sales and customer service teams to resolve billing disputes.
• Identify root cause and trends leading AR to age and identify how to proactively address.

Experience / Requirements

• Bachelor’s degree in Finance, Accounting, Business, related field, or equivalent experience 
• Minimum of 5 years' experience in accounts, receivable and collections
• Minimum of 2 years' experience in a managerial role
• Management experience in a Shared Service Center is a plus
• Proactive problem solver that can collaborate cross-functionally with finance, sales, and operation teams.
• Extensive experience in AR, Cash Operations, Collections Operations; inclusive of payment plan negotiation and bankruptcy.
• Strong Microsoft Excel Skills, including formulas, pivot table, and data analysis
• Experience working with various electronic portals.
• Assertive communication style with the ability to manage difficult conservations professionally
• Proactive problem solver with
• Highly organized, self-motivated, and adaptable in a dynamic and fast-paced environment
• Strong communication skills and ability to partner across all levels of the organization

Why Join MODE Global?

• High-impact role in one of MODE’s fastest-growing and most strategic business areas.
• Collaborate with leaders across technology, operations, and carrier strategy.
• Fully remote flexibility with a supportive and engaged team environment.
• Competitive