Denver - Healthcare Office Manager

Behavioral Health Solution's (BHS) team of mental health treatment professionals who specialize in providing comprehensive behavioral health services for individuals residing in Skilled Nursing Facilities. BHS encourages a collaborative culture with hands-on leadership. As a leading provider of behavioral health services, we are seeking skilled professionals of the highest caliber who share our commitment to providing state-of-the-art mental health services to patients in our Colorado market.

The Healthcare Office Manager is responsible for the day-to-day operations for the assigned regions, overseeing personnel, building key relationships, and fostering a collaborative culture with hands-on leadership. The Regional Manager guides the delivery of the Company's mission to provide high-quality mental health care.

Responsibilities

• Develop and implement strategic plans aligned with company's goals.
  
• Identify and capitalize on business opportunities in the region.
• Carry out supervisory responsibilities in accordance with Company policies and applicable laws.
• Manage remote teams, ensuring a cohesive culture and effective communication.
  
• Evaluate and align operational positions with recruiting and regional needs.
  Coordinate training programs for new and current staff.
  
• Conduct timely and constructive performance evaluations, disciplinary actions, and terminations in accordance with policies.
• Oversee planning, directing, and auditing of work for staff.
  
• Ensure effective use of technology platforms for enhanced service delivery.
  
• Identify and mitigate potential risks associated with regional operations.
  
• Develop contingency plans for unforeseen challenges.
  
• Monitor performance metrics and report key indicators to the executive team.
• Build relationships with key stakeholders, including community partners and regional healthcare providers, including represent the Company in regional meetings or forums.
  
• Analyze financial performance and implement cost-saving measures.
  
• Conduct audits of data or information for Clinical and/or Operational teams.
  
• Collaborate with the finance department and C-Suite to develop and manage the regional budget.
  
• Work with the executive team and other directors/managers to maintain the accuracy of processes.
  
• Coordinate between the Clinical and Operational teams concerning accesses, referrals, assignments, or other related items.
  Act as a liaison between the clinic/provider/facilities and the central business services.
  
• Conduct market analysis to identify trends, competition, and growth opportunities.
  
• Support the Company’s Mission, Vision, and Values.
  
• Conduct weekly staff meetings, provide excellent communication, and identify opportunities.
  
• Participate in traditional and e-learning programs when applicable.
  
• Serve as the last point of escalation for resolving facility complaints.
  
• Create and update applicable operational reports, documents, and metrics.
  
• Assist with the creation of a standardized SOP template for cross-state/departmental use.
  
• Perform other duties or special projects as assigned.
  

Requirements

• An individual must perform each essential duty satisfactorily
  
• Bachelor’s degree in a related field or equivalent work experience
  
• Minimum of 2 years’ experience managing a medical office (Behavioral/Mental Health office preferred)
  
• HIPAA & OSHA Certification (Preferred)
  
• Strong communication skills (Oral and written)
  
• Effective problem-solving and analytical mindset
  
• Technical proficiency in PC, Windows, Internet, MS Office, and EHR software (Athena preferred)
  
• Project management and quality management abilities
  
• Business acumen and adaptability in a fast-paced environment
  
• Leadership with sound judgment and motivation to achieve goals
  
• Effective planning, organizing, and professionalism
  
• Ability to build strong relationships
  
  

Benefits

• Work-Life Balance
  
• PTO and Paid Holidays
  
• A comprehensive benefits package (Medical, Dental, Vision, Life, and more)
  
• 401k with company match
  

Compensation

• $60,000 - $70,000 D.O.E.