Regional Manager

Description

We are hiring a talented Regional Manager professional to join our team. If you're excited to be part of a winning team, Planet Fitness is a great place to grow your career. The Regional Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market of 10 to 12 clubs. The Regional Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Uphold the Planet Fitness “experience” for your group of Clubs
• Manage the clubs recruitment, hiring, training and develop for a high performing staff consisting of General Managers, Assistant Managers, Member Service Representatives, Trainers and Cleaners for each club in their market. 
• Ensure each Club has a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Managing all Clubs day-to-day operations
• Enforcing all PF policies and procedures.
• Communicate Club level Goals and inspire the teams to strive to achieve them. 
• Identify areas of opportunity in the clubs and develop action plans to make the needed improvements for each clubs.
• Driving and growing club sales using sales skills and training.
• Develop plans to set new levels of expectations for your top performers or further develop skill set needed for underperforming Managers 
• Ensure all Clubs are following the expected hours of operations for prompt opening/closing of gym. 
• Oversee cleanliness and maintenance of facility
• Ensuring clubs is more than ready for monthly clubs' inspections and unannounced corporate visits
• Ensure safety of employees, members and clubs' property.
• Follow up and communicate equipment repair in Fitness EMS in a timely manner. 
• Manage marketing efforts by ensuring that the Management teams are aware and trained on all marketing promotions. 
• Review all payrolls for accuracy and to stay inline with budgeted expectations. 
• Track club and employee statistics and reports (weekly, monthly, quarterly & annually).
• Manage Club inventory and purchases 
• Ensure success in various club and sales metrics
• Backup support for any Management
• This role is subject to successful completion of a background check, post offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws

Requirements

Qualifications/Requirements

    Superior customer service skills, preferably in a retail setting.

    3 plus years of multi-unit management experience.

    Exceptional leadership, diplomacy and listening skills.

    Basic computer proficiency (Microsoft Suite, Data Track, BI Tool and others).

    Hard working, enthusiastic and energetic!

    Strong problem resolution skills.

    High school diploma/GED equivalent required.

    College degree preferred 

    Bilingual for specific markets preferred. 

    Must be 18 years of age or older.

Physical Demands

    Continual standing and walking during shift.

    Continual talking in person or on the phone during shift.

    Must be able to occasionally lift up to 50 lbs.

    Will occasionally encounter toxic chemicals during shift.

    Travel to multiple locations within region daily/weekly