Project Manager (US)

About us 

We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results. 

Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organizations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimize margins and increase revenue, unlocking access to more profitable work. 

• We provide complete operational visibility today and the tools to confidently predict tomorrow. 

• We empower firms to be where top talent wants to work and where top clients want to buy from..

Recognized as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years, we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.

At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

About the role 

Our business is growing fast and as a result are looking to expand our Professional Services team in the US to support our growing list of customers. We are looking for a Project Manager who is experienced in driving complex software implementation projects.

We will need the successful candidate to be independent and driven, customer facing and keen to learn our product and implementation methods.  

What you’ll do 

You’ll be part of a dynamic and fast-moving team. You’ll directly steer customer implementation projects to a successful conclusion, driving a small team of engineers and software implementation consultants to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience. 

As well as direct hands-on project management on some of our more complex implementations, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.  

As a member of the department, you will: 

• Act as an internal escalation point to assist your team with any challenging issues or situations 

• Define, refine and embed standard processes and tools for running Dayshape implementations 

• Create and improve off-the-shelf process documentation for Dayshape implementations 

• Contribute project updates to company All Hands meetings 

• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practice ways of working 

When directly managing projects you will: 

• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving 

• Work with internal stakeholders to create Statement of Work documents, including detailed implementation plans with effort, cost and timelines 

• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress 

• Manage customer expectations if we anticipate changes in timelines and/or budgets, maintaining the strong relationship with the client   

• Demonstrate clear leadership and a sense of accountability, and instil confidence  

• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks 

• Use Dayshape software internally to manage project financials and take accountability for the success of the project 

• Be firm with the client and manage a tight scope, making concessions or changes intentionally and tracking dependencies closely 

• Follow a change control process and coordinate with Finance to raise any necessary invoices for changes 

• Work closely with the product and en