Associate, Client Service

About this role

Job Description 

Seeking talented Client Onboarding and Investment Professional who will be responsible for managing the onboarding process for new/existing clients looking to utilize our suite of investment overlay strategies. This candidate will communicate with Sales, Portfolio Management, Operations and Compliance teams and partner custodians ensuring a transparency and minimal time to market for the relationship. The candidate will also be responsible for identifying opportunities to improve and optimize the onboarding process.  

Key Responsibilities:  

• Manage the account opening and client documentation workflow from creation, collection, negotiation oversight and execution  

• Oversee the documentation process for external clients throughout the documentation life cycle via Salesforce and internal software  

• Handle activities through heavy phone work with external clients  

• Perform required research for product set-up and account opening to assess documentation requirements on internal systems as applicable  

• Create proposals to present potential SRA solutions to both existing and prospective clients  

• Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations, and error resolution  

• Exhibit ownership, assessment, escalation, and process resolution of risk issues in a timely manner  

• Manage expectations and understanding by establishing timelines and handling documentation requirements  

• Ownership of on-boarding experience and client satisfaction  

• Disciplined in internal communication and status updates  

Key Qualifications:  

• 1-4 years of experience  

• BA/BS Degree required 

• SIE, Series 7 and 66, or 63/65 licenses or the ability to obtain within the first 3-6 months of employment required 

• Ability to review and analyze information from multiple sources and determine relevance 

• Experience with Microsoft Office Suite and Adobe Cloud Studio desired  

• Experience with Salesforce a plus  

• Independently identify issues, analyze problems and provide viable account and documentation solutions  

• Manage conflict successfully  

• Demonstrate creative problem solving and solid judgment/decision-making  

• Some knowledge of financial services and/or industry experience, if possible, in Wealth/Asset Management  

• Ability to multi-task effectively and leverage internal resources  

• Strong client focus and ability to partner with various internal groups an