Operations Process Analyst

Job Summary

The Operations Process Analyst is responsible for data analysis for operational processes with Operations Administration, Central Banking, and Treasury Management team and will assist in bank’s Policies, Procedures and Forms management. This position involves the development and implementation of the 1LOD testing and reporting functions. The Operations Process Analyst is responsible for monitoring and tracking 1LOD functions in the operational areas managed by the Bank’s Chief Operating Officer (COO). This position is responsible for understanding controls required for compliance with applicable regulations, identification of relevant issues, controls and monitoring, industry practices and processes. 

 Essential Duties

• Works directly with the service, product, and support department managers in the operational areas under the management of the COO.
• Create and maintain operational metrics and conduct ad hoc studies. 
• Perform data analysis that identifies gaps that presents opportunities for process improvement. 
• Analyze, evaluate, and periodically review relevant compliance and risk management practices across the operational organization.
• Involve with the design, development, and execution of the 1LOD independent framework, which includes the development and ongoing enhancement of the controls testing and monitoring policy, standards, and procedures to define the program as well as the execution of testing to ensure controls are designed and are operating effectively. Align these materials to the ERM Internal Control Testing Policy and Framework and other Operational Risk Management standards such as RCSAs. 
• Assist in the development implementation for the essential 1LOD risk program functions, including, but not limited to, risk assessments, key risk indicator reviews and operational losses. Participates in issues management identification and resolution for operational areas.
• Maintain a strong understanding of the Bank’s risk management policies, control testing methodologies, and regulatory and compliance standards, including enterprise risk management, data governance, third party risk management, business continuity and associated regulations, guidance, and regulatory expectations.
• Plan and develop testing modules, scripts, sound sampling methodologies and requirements and other guides including a testing approach for evaluating the effectiveness of the Bank’s first line Key Controls to mitigate key risk exposures related to regulatory requirements and risk policies and standards.
• Ensures detailed and strategic thinking in analyzing, aggregating, and articulating the results/issues of control testing activities and the opportunities for improvement of Key Controls to senior management.
• Actively contributes to the development, implementation and continuous improvement of tools, templates and best practices that support the control testing and reporting activities.
• Support operational audits and exams as it pertains to control testing approaches, methodologies, results, and documentation. 
• Understanding the importance of compliance with all federal and state regulations.
• Other duties as assigned.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Non-Essential Duties

• Filing 

Required Knowledge, Skills, and Abilities

• Strong interpersonal and influencing skills and ability to interact with colleagues at all levels of skills.
• Strong critical thinking skills such as defining and deconstructing problems.
• Strong understanding of control frameworks, testing methodologies and risk assessments.
• Proven ability to build and implement control testing programs to evaluate the design and adequacy and effectiveness of key controls.
• Ability to structure and develop quantitative and qualitative conceptual analysis.
• Ability to build relationships, communicate effectively, work under